Store Manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable Store Manager with a strong ability in retail operations and leadership. Offering customer service, inventory control and profitability strategies. Highly organized, proactive and punctual with team-oriented mentality.

  • Store operations oversight
  • Sales professional
  • Reliable
  • Retail inventory management
  • Outstanding communication skills
  • Profit and loss accountability
Store Manager, 06/2020 to Current
Trane Technologies PlcMcallen, TX,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to facilitate opening and closing duties.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Hired, trained, supervised and motivated team of five retail professionals to provide knowledgeable and fast service to every guest.
  • Researched out-of-stock items to find additional inventory in other store locations.
Assistant Store Manager, 10/2019 to 06/2020
Liberty Communications Of Puerto Rico LlcBogota, NJ,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Enforced company policies and procedures to strengthen operational standards across the store.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Cashier, 09/2019 to 10/2019
SpartannashMidland, MI,
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Operated cash register with proficiency during high-volume shopping times.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Stayed up to date on current item discounts to support promotions.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find specific products, answered questions and offered product advice.
  • Cross-trained in Cashier and Managment roles in order to provide skilled backup for team members.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Arranged updated promotional displays every week.
Server/Bartender, 11/2016 to 10/2019
Paradies Lagardère Travel RetailLos Angeles, CA,
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Honed bartending skills by assisting bartender with high-volume shifts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Balanced daily registers and generated sales reports for management.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Reinvented classic cocktails such as Cosmopolitans and Old Fashioneds to complement new menu options.
  • Maintained current list of available ride services for inebriated customers.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Restocked beer and liquor on regular schedule and after special events.
Education and Training
High School Diploma: , Expected in 05/2016
Monett High School - Monett, MO
  • Promoted from Assistant Manager to Store Manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings

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Resume Overview

School Attended

  • Monett High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Cashier
  • Server/Bartender


  • High School Diploma

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