Store Manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable Store Manager with a strong ability in retail operations and leadership. Offering customer service, inventory control and profitability strategies. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Store operations oversight
Sales professional
Reliable
Retail inventory management
Outstanding communication skills
Profit and loss accountability
Experience
Store Manager, 06/2020 to Current Trane Technologies Plc – Mcallen, TX,
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to facilitate opening and closing duties.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw POS operations and cash management to reduce errors.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Managed inventory tracking and physical inventory counts to minimize loss.
Assessed, optimized and elevated operations to target current and expected demands.
Strengthened work flow productivity by hiring, managing and developing top talent.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Hired, trained, supervised and motivated team of five retail professionals to provide knowledgeable and fast service to every guest.
Researched out-of-stock items to find additional inventory in other store locations.
Assistant Store Manager, 10/2019 to 06/2020 Liberty Communications Of Puerto Rico Llc – Bogota, NJ,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Supported sales management initiatives to optimize business development.
Enforced company policies and procedures to strengthen operational standards across the store.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Implemented training processes for newly hired employees.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Cashier, 09/2019 to 10/2019 Spartannash – Midland, MI,
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Processed payments on cash register and counted back bills and change to patrons.
Operated cash register with proficiency during high-volume shopping times.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Stayed up to date on current item discounts to support promotions.
Promoted specific item options to drive sales and achieve add-on purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Helped customers find specific products, answered questions and offered product advice.
Cross-trained in Cashier and Managment roles in order to provide skilled backup for team members.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Trained new team members in cash register operation, stock procedures and customer service.
Arranged updated promotional displays every week.
Server/Bartender, 11/2016 to 10/2019 Paradies Lagardère Travel Retail – Los Angeles, CA,
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Honed bartending skills by assisting bartender with high-volume shifts.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained accurate cash handling practices while efficiently serving customers.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Took drink orders from tables and bar area and relayed to bartenders.
Balanced daily registers and generated sales reports for management.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Reinvented classic cocktails such as Cosmopolitans and Old Fashioneds to complement new menu options.
Maintained current list of available ride services for inebriated customers.
Kept detailed inventories of bar supplies and stocked work areas.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Collected and organized daily till totals and tips.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Reduced inventory losses and moved older products by creating new drink menu items.
Worked with management to plan and implement special events to boost customer numbers and profits.
Restocked beer and liquor on regular schedule and after special events.
Education and Training
High School Diploma: , Expected in 05/2016 Monett High School - Monett, MO GPA:
Accomplishments
Promoted from Assistant Manager to Store Manager, in less than 12-months
Consistently maintained high customer satisfaction ratings
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