Ambitious and results-oriented individual with over 20 years of experience working in retail operations management and business development. Highly effective leader and strategic planner with comprehensive managerial acumen and capacity to execute and complete multiple projects in high-stress environments. Pursuing a role where hard work and dedication will be highly valued.
Education
Western Kentucky UniversityBowling Green, KYExpected in 2001 – –Bachelor of General Studies in Business:Business - GPA:
Highlights
Store operations oversight
Project management
Process improvements
Employee supervision and motivation
Operational budgeting
Staff training and development
Retail inventory management
Outstanding communication skills
Work History
Aaron's, Inc - Store Manager Meriden, CT, 01/2020 - Current
Completed daily paperwork, including reporting of sales, banking, payroll reporting, labor hours and miscellaneous financials, processing and determining any abnormal incidents or conditions.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Trained team members in successful strategies to meet operational and sales targets.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Aaron's, Inc - Store Manager Meridian, MS, 02/2019 - 11/2019
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Oversaw, trained and encouraged approximately 6 team members (3 Assistant Store Managers and 3 cashiers), promoting culture of efficiency and performance by fostering healthy environments focused on mutual success
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Developed and managed successful store remodel by meticulously planning, executing daily tasks expected by corporate to ensure smooth and efficient project
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Bolstered sales volume by 50% in less than 8 months by implementing Dollar General's 7-day workflow process which required all stock being worked within 2 day time frame
Directed construction of product displays on weekly basis, following corporate planograms, promotions and seasonal trends
Reported to district manager regarding all store and staff issues, financial goals and sales
Decreased store out of stocks from approximately 1,800 outs upon arrival in March 2019 to 320 outs in November 2019
Linamar - General Manager Arden, NC, 03/2004 - 06/2017
Set forth sales and budgetary goals with store department managers and key personnel to maximize revenues and growth
Strengthened financial management processes by establishing Quickbooks accounting system to reflect accurate financial records in reporting, payroll administration, and bookkeeping
Prepared income statements and balance sheets, profit and loss performance reports, and operating budgets
Increased sales revenues by 50% from March 2004-December 2005 resulting in exceptional customer service, community outreach, store presentation, and fostering positive work culture
Utilized all tools necessary to deliver superior inventory presentation and management
Directed HR operations, including strategic workforce planning, performance management, staffing and benefits administration
Aligned inventory processes with demand projections to maximize organizational and budget efficiency
Managed all aspects of store operations,organization,maintenance and purchasing functions
Strategically scheduled store associates to maintain optimal staffing levels at all times
Built relationships with customers to increase likelihood of repeat business
Boosted gross yearly sales from approximately $220,000 to $465,000 from January-December 2014 by developing successful marketing strategies and advertising initiatives used to promote the business to local communities
Increased operational efficiency by leading staff development and business planning
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
Prepared operating budgets, budget reports and other financial performance reports
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