Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Store, Staff and Financial Management

  • Determined and experienced with 10+ experience as a store manager with demonstrated success and professionalism.
  • Knowledgeable about operations, boosting efficiency and streamlining procedures.
  • Team leadership skills, training and coaching.
  • Experienced in bookkeeping, payroll and budgeting in all facets of the business.

Office Administration

  • Organized and efficient Administrative Professional with top-notch management abilities in financial, personnel and clerical areas.
  • Versed in customer, employee and management communications with innate relationship building and rapport.
  • Employing financial acumen to produce timely and accurate payroll, accounting and department budgets.
  • 40-50 WPM
Work History
03/2012 to 08/2020 Store Manager Aids Healthcare Foundation | West Palm Beach, FL,
  • Developed new store location from ground up by hiring and training efficient team.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Responded to their concerns with friendly and knowledgeable service.
  • Managed all aspects of store operations, including inventory control cash control, store opening and closing procedures, organization, maintenance and purchasing functions.
  • Boosted sales from 1.5 million in 2013 to 3.5 million by 2020 by effectively cultivating customer rapport and delivering superior customer service.
  • Reported to district manager regarding all store and staff issues, financial goals and sales. Remedied issues promptly and effectively, with customer and employee concerns.
  • Created work schedules according to sales volume and number of employees.
  • Approved weekly payroll submissions for 8-12 employees with Seven Eleven and ADP software..
08/2009 to 03/2012 Assistant Manager Pets At Home Group | Tiverton, RI,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, while assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Managed 8-12 Sales Associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
10/2004 to 02/2009 Administrative Assistant Real Alloy | Chicago Heights, IL,
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support..
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Generated reports and typed letters in Microsoft Word and prepared presentations for maximum impact and results.
  • Team Leadership 1&2

- Leadership Style

-How to Delegate

-Motivating a Team

-Decision Making

-Managing Conflict

-Performance Management

-Digital Leadership

  • Office Management


-Word Processing

-Clerical Customer Service

-Time Management

-Database Management

-Communication Skills

-Analytical Skills

  • HR Workshop


-Performance Management

-Learning & Development

-Success & Planning

-Compensation & Benefits

-HR Information Systems

  • Microsoft Excel - From Beginner to Advanced & Beyond
  • Advanced Excel Formulas & Functions
  • Microsoft Word - Beginner to Advanced Course

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    • Assistant Manager
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