Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Area of Strength and Expertise
Streamlining Operations
Employee supervision and motivation
Operational budgeting
Outstanding communication skills
Purchasing and planning
Third-Party Logistics
EDI, SAP, AS400, Kronos and MS Office (Outlook, Excel, Word, PowerPoint)
Project management
Staff training and development
Recruiting and hiring
Profit and loss accountability
Supply Chain Distribution
Experience
12/2019 to Current
Store ManagerBaby Bunting Group Limited – Auburn, WA,
Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
Ensures execution of District Manager operational feedback.
Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
Analyzes financial and performance data; develops action plans to increase sales and control costs.
Reviews KPIs daily and prepare to discuss with district management.
Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
Makes hiring, promotion, and termination decisions.
Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
Develops employee performance plans and follows up according to deadlines.
Monitors and approves team member compensation.
Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
03/2016 to 11/2019
Industrial Store ManagerAscena Retail Group – Algona, WA,
Retail Store Managers are responsible for the overall operations of the Red Wing Shoe Store as well as mobile stores.
Manage all store personnel in the areas of recruiting, hiring, coaching, training and performance management.
Managers work with area businesses on commercial account acquisition and have full P & L responsibility including controlling expenses, managing account and receivable processes, developing new business, managing inventory, and visual merchandising.
Hands-on knowledge of principles and methods for demonstrating, promoting, and selling products.
This includes marketing strategy and tactics, referral & lead generation, as well as sales techniques.
Success with recruiting and training.
Demonstrated ability to motivate & retain talent is essential.
Demonstrate problem solving skills that yield results.
Effective communication with all levels in the organization including store employees and RWSC management.
11/2012 to 02/2016
Interim Store ManagerHome Depot – City, STATE,
Ensuring Excellent Service for Special Orders and Installed Sales.
Ensure customers are satisfied.
Recruit and place Sales Associates with appropriate skills.
Ensure appropriate staffing in specialty areas.
Set and monitor department sales goals.
Training associates to provide quality customer service.
Ensuring Excellent Customer Service for Product Sales.
Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly.
Forecast scheduling needs and ensure that store is properly stocked to meet customer demand.
Ensure store events are appropriately scheduled, communicated, and executed.
Supervising Assistants Managers/Store Associates.
Recruit, interview and recommend qualified candidates to Store Manager.
Make recommendations to Store Manager on starting pay and pay increases over time.
Motivate, coach, train, and develop associates and assistant managers trainees.
Communicate Home Depot objectives to associates.
Manage all areas.
Maintain department profitability through P & L analysis, trend identification and responding to identified problems.
Coordinate merchandising maintenance for all departments.
Follow procedures for opening and closing all sales areas.
05/1992 to 10/2012
Co-ManagerWal- Mart Stores Inc – City, STATE,
Identifies reviews and applies policies and procedures to make informed judgments and interprets this information to help others make optimal decisions.
Thorough and working knowledge of administrative practices, personnel management functions such as document control and an expert in managing files.
Savvy with Computer Software Applications to create and update presentations, correspondences and excel spreadsheets.
Complimentary as well as contributory to management by handling operational issues, administrative programs, projects and policies.
Sets timelines and checkpoints that are clear, realistic, appropriately challenging, and result in the accomplishment of goals that exceed expectations, even for difficult or complex projects or initiatives.
Anticipates and analyzes business requirements to execute plans for current and future staffing needs.
Recruits and hires individuals needed to meet business requirements.
Promotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others.
Effectively communicates clear and up to date information on business plans and priorities.
Demonstrates creativity and strength in the face of change, obstacles and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges and responsibilities.
Managed 60-80 associates on both GM and Grocery side of the store including the front-end cashiers.
Monitor payroll spreadsheets to prevent from exceeding the forecasted budget based on LY budget.
Demonstrates and communicates a solid working knowledge of procedures.
Coordinates returns processes with warehouses, order fulfillment and manage inventory levels.
Coordinates the collection of performance measurements consistent with customer, vendor and Wal-Mart.
Education and Training
Expected in 1992
Bachelor of Science: Business Logistics Mississippi Valley State University - Itta Bena, MS GPA:
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