store manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Skills
Stock management
POS systems operations
Merchandising
Records management
Schedule management
Performance improvements
Supervision and training
Recruiting and hiring
Strategic PlJessicaing
Education and Training
Brown Mackie College Akron, Expected in 04/2007 ā āAssociate of Applied Science:Business Management - GPA:
Brown Mackie College -Akron, OH, Expected in 08/2006 ā āAssociate of Applied Science:Accounting And Business Management - GPA:
Experience
Dollar Tree - Store Manager Tulsa, OK, 01/2023 - Current
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Lewis Drug Stores - Assistant Store Manager Dell Rapids, SD, 04/2018 - 01/2023
Assisted in continuous development of effective store associates to achieve desired sales and results.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Handled scheduling for store shifts to achieve adequate staffing.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Maintained inventory by checking merchandise to determine levels.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Scheduled staff to assign employee shifts according to departmental and business needs.
Coordinated merchandising by plJessicaing floor layouts and displays, guiding resets and directing sales signage placement.
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