Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused retail store management professional versed in all aspects of running Pier 1 store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communicaiton and relationship-building abilities.

  • Business operations understanding
  • Efficient and accurate
  • Data entry
  • Organization and efficiency
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Security understanding
  • Document control
  • Customer relations
  • New employee training
  • POS systems operations
  • Invoice and payment processing
  • Payroll and budgeting
  • Brand-building strategies
  • Verbal communication
  • Performance improvements
  • Corporate policies and procedures
  • Financial analysis and planning
  • Leadership training
  • Storage organization
  • Business growth and retention
  • Employee orientation
  • Event and meeting planning
  • Cost analysis and savings
  • Portion and cost control
  • Plan-o-gram creation
  • Advertising strategies
Store Manager, 06/2000 - Current
Baby Bunting Group Limited Perth, WA,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Increased profits [23]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Prioritized sanitation, safety and health standards in work areas.
  • Coached and mentored associates to achieve 20 employee promotions.
  • Interviewed, hired, supervised and trained numerous employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Greeted and assisted all customers daily in high-traffic retailer.
Retail Department Manager, 04/1994 - 11/1999
L.L. Bean, Inc. Danbury, CT,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated tasks to employees based upon individual strengths and experience in customer relations.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Reduced process lags by effectively managing 8 staff to ensure optimal productivity.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Loss Prevention Agent, 09/1997 - 08/1998
Xpo Logistics Inc. Reno, NV,
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Called and coordinated with police, fire and EMT services.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Checked and secured building entrances.
  • Immediately reported fires, accidents and other safety hazards.
  • Protected federal employees and property by monitoring all access to government-owned and leased properties.
  • Detained individuals when necessary to prevent security breaches.
Education and Training
: , Expected in
Tri County Tech - ,
: , Expected in
Tri County Technical College - Anderson , SC
: Commercial Design, Expected in
Tri County Tech - Anderson, SC

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Tri County Tech
  • Tri County Technical College
  • Tri County Tech

Job Titles Held:

  • Store Manager
  • Retail Department Manager
  • Loss Prevention Agent


  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: