Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Focused retail store management professional versed in all aspects of running Pier 1 store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communicaiton and relationship-building abilities.
Skills
Business operations understanding
Efficient and accurate
Data entry
Organization and efficiency
Meticulous and organized
Recordkeeping and bookkeeping
Office equipment operations
Security understanding
Document control
Customer relations
New employee training
POS systems operations
Invoice and payment processing
Payroll and budgeting
Brand-building strategies
Verbal communication
Performance improvements
Corporate policies and procedures
Financial analysis and planning
Leadership training
Storage organization
Business growth and retention
Employee orientation
Event and meeting planning
Cost analysis and savings
Portion and cost control
Plan-o-gram creation
Advertising strategies
Experience
Store Manager, 06/2000 - Current Baby Bunting Group Limited – Perth, WA,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
Assessed, optimized and elevated operations to target current and expected demands.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Increased profits [23]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Updated store pricing, signage and merchandising based on current promotions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Prioritized sanitation, safety and health standards in work areas.
Coached and mentored associates to achieve 20 employee promotions.
Interviewed, hired, supervised and trained numerous employees and instituted mentoring program to develop skills, leadership and employee excellence.
Greeted and assisted all customers daily in high-traffic retailer.
Retail Department Manager, 04/1994 - 11/1999 L.L. Bean, Inc. – Danbury, CT,
Taught junior employees how to meet operational and sales goals with proactive strategies.
Delegated tasks to employees based upon individual strengths and experience in customer relations.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Reduced process lags by effectively managing 8 staff to ensure optimal productivity.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Taught staff how to handle difficult situations with calm and professionalism.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Loss Prevention Agent, 09/1997 - 08/1998 Xpo Logistics Inc. – Reno, NV,
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Called and coordinated with police, fire and EMT services.
Acted as first responder for medical emergencies, included incoming calls and code red situations.
Checked and secured building entrances.
Immediately reported fires, accidents and other safety hazards.
Protected federal employees and property by monitoring all access to government-owned and leased properties.
Detained individuals when necessary to prevent security breaches.
Education and Training
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: Commercial Design, Expected in - Tri County Tech - Anderson, SC GPA:
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