LiveCareer-Resume

store manager resume example with 15 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Recruiting and Hiring
  • Policies and Procedures
  • Shift Scheduling
  • Sales Strategies
  • Multitasking and Organization
  • Documentation and Reporting
  • Verbal and Written Communication
  • Team Building and Leadership
  • Employee Supervision and Motivation
  • Inventory Management
  • Staff Development
  • Customer Service Management
Education and Training
, Expected in Bachelor of Science (BS) : Business Management - GPA :
Experience
Sears Hometown & Outlet - Store Manager
Corona, CA, 11/2009 - 04/2011
  • In a B Store will perform the following duties:
  • Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk
  • Responsible for financial, budget, and sales reporting
  • Maintains knowledge of company and market promotional elements
  • Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures
  • Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results
  • Make decisions regarding hiring, promotion, and disciplinary actions
  • Assess individuals and team performance and initiate developmental plans to narrow competency gaps
  • Customer Retention: Identify and implement customer retention tools for retail store
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Resolve customer complaints in a timely and Page 2 of 3 empathetic manner
  • Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns
  • Ensure compliance with physical control standards
  • Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Sears Hometown & Outlet - Store Manager
Danville, VA, 03/2008 - 01/2010
  • In an A Store will perform the following duties:
  • Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk
  • Responsible for financial, budget, and sales reporting
  • Maintains knowledge of company and market promotional elements
  • Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures
  • Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results
  • Make decisions regarding hiring, promotion, and disciplinary actions
  • Assess individuals and team performance and initiate developmental plans to narrow competency gaps
  • Customer Retention: Identify and implement customer retention tools for retail store
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Resolve customer complaints in a timely and empathetic manner
  • Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns
  • Ensure compliance with physical control standards
  • Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Verizon Communications - Indirect Account Manager
Fenton, MI, 04/2011 - 03/2023
  • Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators
  • Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction
  • Consult with District/Agent Principals to implement agent location specific action plans for improvement
  • Communicate sales programs results/effectiveness to the field
  • Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems
  • Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded
  • Drive agents/retailers to hit sales objectives
  • Develop marketing plan for and participate in store grand openings and special events
  • Observe store personnel's sales techniques and customer interaction, and coach employees on VZW selling strategies
  • Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup
  • Identify and provide recommendations to VZW regarding termination of agent contracts for non-performing agent locations
  • Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures
  • Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position
  • VZW as the industry leader
  • Audit to ensure that all signage, brochures, pamphlets, etc
  • Are displayed properly
  • Coach agent/retailer management regarding importance of compliance
  • Communicate promotions to agents/retailers, and drive VZW key objectives
  • Customer Retention: Maintain and grow existing customer base and manage churn.
Additional Information
  • Career Interests: Technology Details: Career Interests: Marketing and Communications Details:

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Resume Overview

School Attended

Job Titles Held:

  • Store Manager
  • Store Manager
  • Indirect Account Manager

Degrees

  • Bachelor of Science (BS)

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