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store manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Store Leader with 12+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing progress to strengthen and expand both top line sales and bottom line profitability.

Skills
  • Customer Service
  • Documentation and Reporting
  • Inventory Management
  • Employee Supervision and Motivation
  • Multitasking and Organization
  • Payroll Management
  • Store Merchandising
  • Sales Strategies
  • Verbal and Written Communication
  • Team Building and Leadership
  • Decision Making
  • Performance Assessment
Education and Training
Frederick High School Frederick, MD Expected in 06/2004 High School Diploma : - GPA :
Experience
Rural King - Store Manager
Owensboro, KY, 10/2022 - Current

North Hagerstown, MD Oct 2017 - November 2019

North Frederick, MD November 2019 - October 2022

  • Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store
  • Monitoring the performance, profitability, and flow-through of store plans and programs
  • Championing and implementing strategic asset protection plans that improve safety and security outcomes.
  • Manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance
  • The Store Manager works closely with cross-functional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe’s business strategy within his/her store
  • Build and support a store culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where associates are engaged and inspired
  • Responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe’s brand ambassador for the community
Eastern Mountain Sports - Assistant Store Manager
Milford, CT, 12/2012 - 12/2017

Frederick, MD 2012-2016 - ASM Operations and Merchandising

Gaithersburg, MD 2016-2017 - ASM Specialty

  • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed
  • Planning for spikes in sales and ensuring the store has the instock position to support the demand
  • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices
  • Leads a team of associates who work together to ensure customers receive exceptional service while shopping in a clean, safe, well-stocked store
  • Held accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience
  • Expected to provide full leadership over the store. The Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of customers and develop the best methods for achieving service, sales, and operational objectives.
  • Additional role-specific assignments and priorities vary based on the specific department(s) to which the Assistant Store Manager is assigned to supervise – Merchandising, Specialty (e.g., appliances, cabinets, etc.), or Operations (e.g., front-end, back-end). Furthermore, ASMs may be asked to rotate through Merchandising, Specialty, and Operations assignments for the purpose of cross-training and development
Rooms To Go - Department Supervisor
Asheville, NC, 05/2012 - 12/2012
  • Model, communicate, and reinforce Lowe’s Core Behaviors and SMART customer service expectations
  • Provide the tools, resources, and support their associates need to deliver best in class customer service
  • Ensure their department is clean, safe, organized, well-stocked, and reflects the Lowe’s brand at all times
  • Make confident, independent decisions and escalate issues to senior leadership when appropriate
  • Show a sense of urgency to respond to customers and find solutions to problems as they arise
  • Understand the unique customer shopping preferences and product trends in the local market (including Pro)
  • Utilize store reporting to identify opportunities to improve sales, processes, and service
  • Keep their team focused on the most critical priorities and on achieving meaningful results
  • Provide real time-time coaching, feedback, and training to their team
  • Follow up at all times to ensure their team has what it needs and continues making progress toward objectives
  • Facilitate seamless partnership between associates on the sales floor and other departments on the front-end and back-end of the store
  • Supervise (when necessary) and inspire associates in other departments
  • Build and maintain collaborative relationships with other leaders and departments to help drive overall store success
  • Seek out developmental opportunities and performance feedback from peers and supervisors
Office Depot - Lead Inside Sales Representative
Middleburg Heights, OH, 01/2007 - 05/2012
  • Communicated with repeat customers to build long-term relationships.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

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Resume Overview

School Attended

  • Frederick High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Department Supervisor
  • Lead Inside Sales Representative

Degrees

  • High School Diploma

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