Store Manager resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
High-performing store manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Proficient store manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Maximizing Profitability
Training and Development
Product and Service Sales
Relationship building and management
POS systems
Opening and closing procedures
Training and mentoring
Excellent customer service skills
Customer Relations
Strategic thinker
Staff Management
Operations
Team Leadership
Store Management
Goals and Performance
Team leadership and coaching
Store displays
Personnel development
Sales expertise
Staff training and development
Merchandising
Bank deposit procedures
Customer-oriented
Education
Ledford Senior High SchoolThomasville, NCExpected in 06/2011 ā āHigh School Diploma : - GPA:
Work History
Bevmo Holdings Llc - Store Manager Chula Vista, CA, 04/2017 - Current
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Submitted orders for new inventory.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained new employees on proper protocols and customer service standards.
Kept orderly and accurate accounting records by monitoring sales documentation.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Optimized store displays and appearance via strategic merchandising.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Trained team members in successful strategies to meet operational and sales targets.
Examined merchandise to verify correct pricing and attractive displays.
Completed routine store inventories.
Answered questions about store policies and concerns to support positive customer experiences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Resolved customer service issues promptly.
Increased profit by streamlining operations.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Submitted reports to senior management to aid in business decision-making and planning.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Designed improvement plans.
Sonic Drive-In - First Assistant Manager Gunter, TX, 07/2013 - 04/2017
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assisted Manager in interview process of prospective employees and provided feedback.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Applied customer feedback to develop process improvements and support long-term business needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Attended monthly sales meetings and reported pertinent information to employees.
Onboarded new employees, including training, mentoring and new hire documentation.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Charter Fitness - Part-Time Manager Chicago, IL, 09/2011 - 06/2013
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Worked closely with employees and customers to effectively manage daily operations and communications.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Completed daily paperwork and computer entry of sales data as established by management.
Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Inspected merchandise for quality and arranged proper display location on floor.
Created visual store strategy based on market trends.
Exhibited excellent people skills during interaction with employees and customers.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted in recruiting, hiring and training of team members.
Thermo Fisher Scientific Inc. - Sales Associate South Jordan, UT, 11/2010 - 09/2011
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Engaged with customers to effectively build rapport and lasting relationships.
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