LiveCareer-Resume

store manager resume example with 16 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Reliable Store Manager with [Number] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • MS Office proficient
  • Team-oriented
  • Staff training and development
  • Employee training
  • Accurate cash handling
  • Project management
  • Retail inventory management
  • Shift checklists
  • Reliable
  • Outstanding communication skills
  • Recruiting and hiring
  • Performance improvements
  • Cost analysis and savings
  • Employee development
  • Compensation/benefits administration
Experience
Store Manager, 12/2016 to Current
Bevmo Holdings LlcCapitola, CA,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Supervisor, 04/2013 to 12/2016
LabcorpBallard, WA,
  • Leading my team to success , Keep bakery full and fresh
  • Make fresh coffee hourly, manage money
  • Communication with happy and angry customers making all customers feel important.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Developed position rotation to support continuous improvement and operator development.
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
Head Waitress, 02/2012 to 05/2014
GetgoSheffield Lake, OH,
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Implemented new POS system and trained staff members on use.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
Shift Manager, 01/2006 to 01/2014
WalgreensCity, STATE,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
Education and Training
High School Diploma: , Expected in 01/2011 to South lake high school St - shores, Michigan
GPA:

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Resume Overview

School Attended

  • South lake high school St

Job Titles Held:

  • Store Manager
  • Supervisor
  • Head Waitress
  • Shift Manager

Degrees

  • High School Diploma

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