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store manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Strong Store Manager with more than 16 years in store management. Total of 31 years experience in retail. Experienced in directing personnel, creating effective merchandising displays and forecasting good budgets to achieve sales goals. Understands that satisfied customers are essential to store's success.

Skills
  • Excellent customer service skills
  • POS systems
  • Personnel development
  • Customer relations
  • Merchandising
  • Store displays
  • Associate training and development
  • Opening and closing procedures
  • Customer-oriented
  • Mathematical aptitude
  • Goal-oriented
  • Staff hiring
  • Loss Prevention
  • Human Resources
  • CAO(Computer Assisted Ordering)
  • Mentoring
  • CDL: Class A
Work History
09/2009 to 06/2013
Store Manager Black Rifle Coffee Co Manchester, TN,

     

  • Generated repeat business through exceptional customer service.
  • Trained and developed new associates on POS system and key sales tactics.
  • Completed profit and loss performance reports.
  • Reported to the district manager regarding all store and staff issues.
  • Organized private mailbox system using mailbox manager software.
  • Planned budgets.
  • Hired, trained and evaluated personnel.
08/2003 to 08/2009
Store Manager Black Rifle Coffee Co Dallas, TX,
  • Managed store of 42 employees and 6 Department Managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed employees on appropriately handling difficult and complicated sales.
  • Scheduled and led weekly meetings with department managers.
  • Increased profits through effective sales training and implementation.
  • Completed profit and loss performance reports.
  • Implemented a new ordering process.
  • Conducted store inventories once per half.
01/1998 to 05/2003
Co-Manager Ascena Retail Group Baton Rouge, LA,
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Planned budgets and made forecasts.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
05/1990 to 01/1998
Grocery Manager Carlie C's Iga Erwin, TN,
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all Grocery employees.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per half.
04/1982 to 05/1990
Clerk First Transit Fallston, MD,
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Performed general accounting functions, including balance sheet reconciliations.
  • Performed periodic budgeting to project weekly cash requirements.
  • Communicated with customers to identify and resolve store issues.
Education
Expected in 1988 to to
BBA: Business Administration
Southern Arkansas University - Magnolia, AR
GPA:
Accomplishments
  • Management Support
    • Ensured smooth operations by supporting store management in closing non-profitable stores.
    • Successfully closed stores for ground up remodels.
  • Supervision
    • Supervised reset teams during remodels.
    • Supervised Facility Engineering during remodels and store closings.
  • Human Resources 
    • Interviewed, hired, and trained new employees for newly opened stores.

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Resume Overview

School Attended

  • Southern Arkansas University

Job Titles Held:

  • Store Manager
  • Store Manager
  • Co-Manager
  • Grocery Manager
  • Clerk

Degrees

  • BBA

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