store manager resume example with 7+ years of experience
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Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused Store Manager versed in all aspects of running retail establishment, inclClaire opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
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- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Operated telephone switchboard of employees and routed calls to correct destination.
- Oversaw appointment scheduling for corporate employees and company visitors.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Transcribed message details to promptly relay to appropriate recipients.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Logged telephone system outages and problems to for swift repairs.
- Updated the personnel directory to ensure that all information, inclClaire telephone extensions and employees was current.
- Alerted staff of emergency information and general announcements using PA system.
- Handled incoming and outgoing calls according to standard operating procedures.
- Developed basic strategies to promote patient safety, wellness and independence.
- Assisted patients improve social relationships and engagement.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Accompanied patients to medical and counseling appointments.
- Reprinted originals for enlargement or in sections to be pieced together.
- Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
- Received and processed face-to-face and online orders for photo prints and specialty items.
- Filled tanks of processing machines with developer, dyes and stop-bath solutions.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Central HIgh School - Park Hills, MO,
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Resume Overview
School Attended
- Central HIgh School
Job Titles Held:
- Store Manager
- Operator
- Psych Technician
- Photo Lab Technician
Degrees
- High School Diploma
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