LiveCareer-Resume

store manager resume example with 16 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Management Proficiency
  • Loss prevention
  • Store operations
  • Visual Merchandising
  • Customer service
  • Budget planning
  • Inventory Management
  • Human resources
  • Microsoft Teams,
  • Microsoft Excel
  • Slack
  • Google Workspace
  • E-commerce
  • Project management
  • Event set-up
  • Forecasting
  • Annual retail planning
  • Store set-up and openings
  • Camp counselor
  • Operations Manager
  • Key Performance Indicators
  • Team Building
  • Store Appearance
  • Basic Math Skills
  • Planning
  • Influencing And Negotiating
  • Management Skills
  • Customer Experience
  • Safety Inspections
Work History
08/2021 to 05/2023 Store Manager Fedex | , ,
  • Successfully managed day-to-day operations of a Sleep Number store, ensuring smooth and efficient functioning of all aspects, including sales, customer service, inventory management, and visual merchandising
  • Implemented marketing and promotional campaigns effectively, collaborating with corporate marketing teams and local advertising efforts to drive foot traffic and increase brand awareness.
  • Safety and Compliance: Ensured store compliance with safety regulations, security protocols, and company policies, maintaining a safe and secure environment for employees and customers.
11/2018 to 05/2021 Store Manager Fedex | , ,
  • Selecting, negotiating, and managing relations with vendors to ensure optimal pricing and timely fulfillment
  • Remotely handling customer interactions, including hosting virtual appointments and responding to web chats as needed
  • Overseeing daily operations by regularly interacting with staff and customers to maintain highest possible standards
05/2016 to 05/2018 Assistant Store Manager Tmx Finance Family Of Companies | , ,
  • Managed and provided effective leadership to a diverse team of over 135 employees, fostering a high-performance culture and ensuring optimal productivity. Implemented strategic workforce management strategies, resulting in improved efficiency, employee engagement, and retention rates. Oversaw recruitment, training, and performance evaluation processes, driving individual and team growth. Effectively resolved conflicts and promoted open communication, fostering a positive and collaborative work environment. Achieved key milestones in streamlining operations, reducing costs, and exceeding performance targets."
  • Accurately collected and verified applicant information, ensuring compliance with legal and financial regulations, and protecting customer confidentiality.
  • Familiarity with credit card eligibility criteria, credit scoring models, and income verification processes to assess applicants' creditworthiness.
06/2008 to 05/2016 Store Manager of Operations Hennes & Mauritz | , , New York, NY
  • Ensured store compliance with safety regulations, security protocols, and company policies, maintaining a safe and secure environment for employees and customers
  • Implemented marketing and promotional campaigns effectively, collaborating with corporate marketing teams and local advertising efforts to drive foot traffic and increase brand awareness
  • Led and managed the operations of an H&M retail store, overseeing all aspects of store management and driving exceptional performance
  • Successfully managed and delivered multiple retail projects, including [Designer Collaborations], within scope, budget, and timeline.
  • Fostered strong customer relationships, ensuring a high level of customer satisfaction and loyalty through exceptional service and personalized assistance.
  • Received industry awards or recognition for exceptional performance, leadership, or innovation in retail store management. Include any notable awards, such as "Top preforming store" and "Sales Excellence Award."
08/2006 to 06/2008 Assistant Store Manager of Operations Hennes & Mauritz | , ,
  • Played a pivotal role in the success of a high-volume retail store grossing over $50 million annually, contributing to its profitability and market leadership. Led a dynamic team and implemented strategic initiatives to drive sales growth, optimize operations, and enhance the customer experience. Developed and executed effective sales strategies, resulting in consistent revenue increases year over year. Analyzed market trends, customer behavior, and competitor insights to inform decision-making and identify growth opportunities. Implemented robust inventory management practices to ensure optimal stock levels, minimize costs, and maximize sales potential. Fostered a customer-centric culture and trained staff on delivering exceptional service, resulting in high customer satisfaction and repeat business. Collaborated with cross-functional teams, including marketing and merchandising, to execute promotions, optimize product assortment, and enhance brand visibility. Consistently achieved and exceeded sales targets while maintaining strict budgetary control.
Education
Expected in 04/2024 to to Associate of Science | Massage Therapy Swedish Institute, New York, NY GPA:
Skills
  • Management Proficiency
  • Loss prevention
  • Store operations
  • Visual Merchandising
  • Customer service
  • Budget planning
  • Inventory Management
  • Human resources
  • Microsoft Teams,
  • Microsoft Excel
  • Slack
  • Google Workspace
  • E-commerce
  • Project management
  • Event set-up
  • Forecasting
  • Annual retail planning
  • Store set-up and openings
  • Camp counselor
  • Operations Manager
Work History
08/2021 to 05/2023 Store Manager Sleep Number Corporation | ,
  • Successfully managed day-to-day operations of a Sleep Number store, ensuring smooth and efficient functioning of all aspects, including sales, customer service, inventory management, and visual merchandising
  • Implemented marketing and promotional campaigns effectively, collaborating with corporate marketing teams and local advertising efforts to drive foot traffic and increase brand awareness.
  • Safety and Compliance: Ensured store compliance with safety regulations, security protocols, and company policies, maintaining a safe and secure environment for employees and customers.
11/2018 to 05/2021 Store Manager Lovesac | ,
  • Selecting, negotiating, and managing relations with vendors to ensure optimal pricing and timely fulfillment
  • Remotely handling customer interactions, including hosting virtual appointments and responding to web chats as needed
  • Overseeing daily operations by regularly interacting with staff and customers to maintain highest possible standards
05/2016 to 05/2018 Assistant Store Manager T.J. Maxx | ,
  • Managed and provided effective leadership to a diverse team of over 135 employees, fostering a high-performance culture and ensuring optimal productivity. Implemented strategic workforce management strategies, resulting in improved efficiency, employee engagement, and retention rates. Oversaw recruitment, training, and performance evaluation processes, driving individual and team growth. Effectively resolved conflicts and promoted open communication, fostering a positive and collaborative work environment. Achieved key milestones in streamlining operations, reducing costs, and exceeding performance targets."
  • Accurately collected and verified applicant information, ensuring compliance with legal and financial regulations, and protecting customer confidentiality.
  • Familiarity with credit card eligibility criteria, credit scoring models, and income verification processes to assess applicants' creditworthiness.
06/2008 to 05/2016 Store Manager of Operations Hennes & Mauritz | ,
  • Ensured store compliance with safety regulations, security protocols, and company policies, maintaining a safe and secure environment for employees and customers
  • Implemented marketing and promotional campaigns effectively, collaborating with corporate marketing teams and local advertising efforts to drive foot traffic and increase brand awareness
  • Led and managed the operations of an H&M retail store, overseeing all aspects of store management and driving exceptional performance
  • Successfully managed and delivered multiple retail projects, including [Designer Collaborations], within scope, budget, and timeline.
  • Fostered strong customer relationships, ensuring a high level of customer satisfaction and loyalty through exceptional service and personalized assistance.
  • Received industry awards or recognition for exceptional performance, leadership, or innovation in retail store management. Include any notable awards, such as "Top preforming store" and "Sales Excellence Award."
08/2006 to 06/2008 Assistant Store Manager of Operations Hennes & Mauritz | ,
  • Played a pivotal role in the success of a high-volume retail store grossing over $50 million annually, contributing to its profitability and market leadership. Led a dynamic team and implemented strategic initiatives to drive sales growth, optimize operations, and enhance the customer experience. Developed and executed effective sales strategies, resulting in consistent revenue increases year over year. Analyzed market trends, customer behavior, and competitor insights to inform decision-making and identify growth opportunities. Implemented robust inventory management practices to ensure optimal stock levels, minimize costs, and maximize sales potential. Fostered a customer-centric culture and trained staff on delivering exceptional service, resulting in high customer satisfaction and repeat business. Collaborated with cross-functional teams, including marketing and merchandising, to execute promotions, optimize product assortment, and enhance brand visibility. Consistently achieved and exceeded sales targets while maintaining strict budgetary control.

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Resume Overview

School Attended

  • Swedish Institute

Job Titles Held:

  • Store Manager
  • Store Manager
  • Assistant Store Manager
  • Store Manager of Operations
  • Assistant Store Manager of Operations

Degrees

  • Associate of Science

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