Store Manager Resume Example Company Name

STORE MANAGER

Summary

Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Focused retail store management professional versed in all aspects of running a store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communicaiton and relationship-building abilities.

Skills

Process improvements
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Inventory control
Shift checklists
Staff training and development
Team leadership

Reliable
Employee training
Team-oriented
Accurate cash handling
Customer service
Outstanding communication skills
Flexible schedule

Experience

Company Name | City, StateStore Manager08/2010 - 03/2013

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Counted cash drawers and made bank deposits.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Coached and mentored associates to achieve employee promotions.
Oversaw inventory tracking, management and physical inventory counts.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Delivered excellent customer service by greeting and assisting each customer.
Supervised and led 2 department managers while overseeing performance and productivity of 6 employees.
Processed shipments and maintained stock shelf organization.
Oversaw company merger to drive seamless transition and integration of operations.
Coached and empowered employees by creating and sharing motivational vision plans.
Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Trained 6-person staff to deliver outstanding customer service and assistance.
Fostered healthy team environments to promote collaboration and boost productivity.
Greeted and assisted all customers daily in high-traffic retailer.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Enforced adherence to policies, standards and security protocols.
Updated store pricing, signage and merchandising based on current promotions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Strengthened work flow productivity by hiring, managing and developing top talent.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Resolved customer problems by investigating issues, answering questions and building rapport.
Conducted yearly performance reviews to organize training and development for staff.
Maintained daily record of all transactions.
Prioritized sanitation, safety and health standards in work areas.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
Trained all new assistant managers and sales associatess on store security, monetary procedures and customer service expectations.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increasein customer satisfaction ratings.
Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
Oversaw all store operations while generating up to $[Number] in monthly sales.
Handled proof-of-concept requirements to meet strategic [Type] and [Type] objectives.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Analyzed marketing information and translated into strategic plans for establishment.
Assumed positions of associate and assistant manager before promotion to store manager.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Decreased costs by negotiating with vendors and suppliers for better prices.
Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].

Company Name | City, StateStore Manager04/2013 - 09/2019

Updated store pricing, signage and merchandising based on current promotions.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Hired, trained and managed team of 12 associates, including evaluating performance and enforcing disciplinary actions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Processed shipments and maintained stock shelf organization.
Secured store perimeter and enforced procedures to minimize losses
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory tracking, management and physical inventory counts.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Supervised and trained team of 12 Managers and sales associates while improving store sales by 15%.
Created attractive store displays to generate customer interest and boost sales.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated sales reports, reconciled accounts and made bank deposits.
Strengthened work flow productivity by hiring, managing and developing top talent.
Supported District Manager in managing daily store functions.
Supported management in exceeding customer service and quality standards.
Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Resolved customer problems by investigating issues, answering questions and building rapport.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Maintained daily record of all transactions.
Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Prioritized sanitation, safety and health standards in work areas.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Diminished total loss by .04% by implementing effective operational improvements
Interviewed, hired, supervised and trained 12 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Counted cash drawers and made bank deposits.
Greeted and assisted all customers daily in high-traffic retailer.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Coached and mentored associates to achieve 4 employee promotions.
Enforced adherence to policies, standards and security protocols.

Education and Training

Paterson Adult High School | CityHigh School Diploma10/2003

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Store Manager Resume Example

Resume Score: 80%

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