Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Reliable Department Manager with 6 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Maintained daily record of all transactions.Analyzed marketing information and translated it into strategic plans.
Managed team of 6 professionals.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Delivered excellent customer service by greeting and assisting each customer, with a CSP of 75%.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Contributed to merchandising ideas at store meetings.
Served as mentor to junior team members.
Surpassed revenue goals in four consecutive quarters.
Achieved first incentive performance plan which motivated staff and resulted in a sales game of $92,410, a percent gain + 8.1% increase in sale.
Recognized for outstanding characteristic on audit and show case.
Hired and trained all sales staff for new store location.
Determined merchandise price schedules and discount rates.
Generated weekly and annual sales reports.
Managed a $155 / SPH sales portfolio.
Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Maintained friendly and professional customer interactions.
Promoted to Store Manager after 2 years in the Assistant Manager position. Awarded “Rookie Store Manager of the Year” in 2012.
Developed and implemented new loss prevention methods which resulted in a -0.18% reduction in shrinkage rates , with an APC score of 99% and a manager sales book of $6,428.
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