Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Store Manager with 8+ years of customer service & 5 years of management and leadership experience. Set and enforced consistent standards to train and lead a strong sales & management team, exceed daily, weekly, monthly and yearly sales goals & also customer expectations. Extensive knowledge of fashion and current trends. Able to build competition with teams and still maintain a fun learning environment. Positive & open-minded ready to take on any challenge head-on.

  • Staff training and development
  • POS systems
  • Training and Building Depth
  • Store displays
  • Customer Relations
  • Staff Management
  • Team Building
  • Personnel development
  • Sales expertise
  • Opening and closing procedures
  • Operations
  • Merchandising
  • Product and Service Sales
  • Store Management
  • Training and Development
  • Team Leadership/Leading by Example
Work History
Store Manager, 07/2015 to Current
Canada GooseBoston, MA,
  • Recruit, interview & hire culturally correct staff
  • Utilize performance reports to build depth
  • Opening and closing procedures daily
  • Engage with customers to create a great selling experience
  • Create action plans to help employees grow into next position
  • Build skateboards in under 15 minutes
  • Conduct annual inventories with entire staff
  • Weekly transfers to get rid of product not selling and daily shipment completed by end of every closing shift
  • Protect store from loss or theft through engagement and great customer service
  • Manage inventory control, cash control and store opening and closing procedures.
  • Review sales data to monitor and measure productivity & goal progress
  • Analyze store trends to facilitate planning month to month
  • Set effective store schedules based on projected LY sales
  • Present merchandise and displays to feature new products and promotions
  • Maintain and cover salesfloor
  • Exceed period and cycle goals
  • Create a fun and competitive workplace with staff
Call Center Representative, 12/2015 to 05/2016
New Mexico Educators Federal Credit UnionAlbuquerque, NM,
  • Educated customers on company information, form completion and access to surveys.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Completed over 100 outbound calls per shift to deliver 40% survey completion and read prepared survey scripts.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Waiter/Host Front Counter, 04/2014 to 06/2015
Jc Resorts LlcEncinitas, CA,
  • Greeted incoming customers
  • Used POS system to enter orders, process payments, and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Prepared beverages and filled food orders for customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Busser, 06/2012 to 02/2014
Tony Roma's RestaurantCity, STATE,
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink/ice stations to keep service flowing smoothly.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.
  • Monitored dining room inventory and replenished as necessary.
  • Recruited 2 store managers and numerous assistant managers that are currently still employed with Zumiez
  • Managed a store that exceeded company sales goals every period and cycle since becoming a Store Manager (08/20)
  • Exceeded monthly store sales goals at numerous Zumiez stores since becoming an assistant manager (09/16)
  • Ranked top 150 in sales (#120) in the entire company (Zumiez) in 2019
  • Ran below shrink levels in every inventory since becoming a Store Manager
High School Diploma: , Expected in 06/2014
Southwest High School - San Antonio, TX

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Resume Strength

  • Formatting
  • Length
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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Southwest High School
Job Titles Held:
  • Store Manager
  • Call Center Representative
  • Waiter/Host Front Counter
  • Busser
  • High School Diploma