Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Skills
Verbal and Written Communication
Customer Service Management
Goal Setting
Staff Scheduling
Team Leadership
Decision Making
Work History
Store Manager, 11/2019 - 08/2021 Carter's, Inc. – Lenexa, KS,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates on product knowledge by using wide variety of training tools.
Managed inventory control, cash control and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Protected store from loss or theft by setting and enforcing clear security policies.
Approved regular payroll submissions for employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Supervised guests at front counter, answering questions regarding products.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored security and handled incidents calmly.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Clothes Hanger/ Cashier, 10/2017 - 10/2018 The Salvation Army Thrift Store – City, STATE,
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Maintained cash drawer of $100 or more per shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Collected and authorized payments of guests.
Reviewed weekly sales ads and monitored price changes.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Learned key holder and assistant manager positions and provided backup at key times.
Operated cash register to record all transactions accurately and efficiently.
Education
Associate of Science: Human Services, Expected in 05/2010 - Northwest State Community College - Archbold, OH GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
