Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Goals and Performance
  • Customer Response
  • Team Building
  • Vendor management
  • Maximizing Profitability
  • Product and Service Sales
  • Customer Relations
  • Sales expertise
Work History
Store Manager, 06/2013 to 07/2021
Chs, Inc.Garretson, SD,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Managed weekly budget of 600-650 FE hours and 230 hours in RX. Managed between 30-35 employees and sales were just under 4 million a year.
  • For Fiscal year 2021 I was nominated by my peers for Champion of Champions in Customer Service and won award in June this year.
  • Fiscal year 2021 my store won Best Store of the Year picked by District Manager.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Increased revenue by 7-8% by working closely with 5 key vendors.
Assistant Store Manager, 03/2007 to 05/2013
Big LotsCanton, OH,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Helped open over 10 new Walgreens in Jacksonville and surrounding areas. This included hiring, merchandising and ordering from ground up.
  • Maintained Pharmacy knowledge so that I could help my Team in any way possible. Jumping in Pharmacy and filling prescriptions, selling prescriptions or ordering medicine for next day delivery.
Associate of Arts: Business, Expected in 08/1998
Florida State College At Jacksonville - Jacksonville, FL
  • Received Baseball Scholarship
  • Awarded 1st Team All American

-PTCB (Pharmacy Technician Certification Board)

-Florida Certified (RX)

-Florida Certified Food Manager

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School Attended

  • Florida State College At Jacksonville

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  • Store Manager
  • Assistant Store Manager


  • Associate of Arts

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