Store Manager Resume Example Company Name

STORE MANAGER

Professional Summary

Ambitious Managing Director with excellent coaching and management skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Skills

Team leadership and coaching
Maximizing Profitability
Training and Development
Store Management
Goals and Performance

Customer Response
Team Building
Vendor management
Merchandising

Work History

06/2013 to 07/2021

Store ManagerCompany Name – City, State

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Managed weekly budget of 600-650 FE hours and 230 hours in RX. Managed between 30-35 employees and sales were just under 4 million a year.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed #1 Pharmacy in District 610. Worked through challenges of Covid-19 and was first store in Jacksonville to introduce rapid testing. My Pharmacy Manager and myself worked and trained District 610 by helping them set up machines and answering any questions that they might have.
Was Lead in Covid-19 clinics in District 610. This required scheduling Pharmacists and techs for 15 stores to go out and travel to nursing homes to give vaccine 1 and 2.
Was Lead in Flu shot clinics for 5 years in District 610. This also required scheduling Pharmacists and techs for 15 stores to go and travel to businesses to offer flu shots to their employees.
For Fiscal year 2021 I was nominated by my peers for Champion of Champions in Customer Service and won award in June this year.
Fiscal year 2021 my store won Best Store of the Year picked by District Manager.
For 10 years I lead Dinner of Hope and Fall Festival with UF here in Jacksonville. This was an organization that helped families with children having autism. It was by far my favorite two things to look forward to each year.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
My Employee turnover ratio was lowest in District 610 for 4 straight years. I also had 4 assistant managers promoted to Store Manager while working on my watch.
Held weekly pulse meetings with my team members to verify what was working and what needed more focus.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. My sales at beach location showed increase of 11-12% for months April 21-July 21 with previous months being flat.
Managed only 24 hour Walgreens within 50 miles. Managed all hiring and training to build an efficient team.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Worked with over 20 vendors at beach location. Some vendors included Coke/Pepsi/Breakthru/Southern Wine/Champion/Budweiser/Ready Ice/Island Planet/Strands/Utz/Frito Lay/Mclane/Ingear and many more.
Rotated merchandise and displays to feature new products and promotions.

03/2007 to 05/2013

Assistant Store ManagerCompany Name – City, State

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Approved regular payroll submissions for employees.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Helped open over 10 new Walgreens in Jacksonville and surrounding areas. This included hiring, merchandising and ordering from ground up.
Maintained Pharmacy knowledge so that I could help my Team in any way possible. Jumping in Pharmacy and filling prescriptions, selling prescriptions or ordering medicine for next day delivery.

03/1999 to 03/2007

Pharmacy TechnicianCompany Name – City, State

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Entered and processed patients' prescriptions into internal system.
Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
Counted, measured, and compounded medications following standard procedures.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Restocked automated medication dispensing equipment.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stocked, labeled and inventoried medication to keep accurate records.

Education

08/1998

Associate of Arts: Business
Florida State College At Jacksonville - City, State

Received Baseball Scholarship
Awarded 1st Team All American

Certifications

-PTCB (Pharmacy Technician Certification Board)

-Florida Certified (RX)

-Florida Certified Food Manager

Resume Overview

School Attended

Florida State College At Jacksonville

Job Titles Held:

Store Manager
Assistant Store Manager
Pharmacy Technician

Degrees

Associate of Arts : Business

Store Manager Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes