- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
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Chs, Inc. – Garretson, SD,
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Managed weekly budget of 600-650 FE hours and 230 hours in RX. Managed between 30-35 employees and sales were just under 4 million a year.
- For Fiscal year 2021 I was nominated by my peers for Champion of Champions in Customer Service and won award in June this year.
- Fiscal year 2021 my store won Best Store of the Year picked by District Manager.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased revenue by 7-8% by working closely with 5 key vendors.
Big Lots – Canton, OH,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Helped open over 10 new Walgreens in Jacksonville and surrounding areas. This included hiring, merchandising and ordering from ground up.
- Maintained Pharmacy knowledge so that I could help my Team in any way possible. Jumping in Pharmacy and filling prescriptions, selling prescriptions or ordering medicine for next day delivery.
Florida State College At Jacksonville - Jacksonville, FL
- Received Baseball Scholarship
- Awarded 1st Team All American
-PTCB (Pharmacy Technician Certification Board)
-Florida Certified (RX)
-Florida Certified Food Manager
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School Attended
- Florida State College At Jacksonville
Job Titles Held:
- Store Manager
- Assistant Store Manager
Degrees
- Associate of Arts
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