Customer-oriented Manger equipped with extensive experience in Managing, Customer Service, Security and sales. Employs excellent leadership skills and multitasking strengths.
Skills
Process improvements
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Scheduling master
Accurate cash handling
Process improvement
Program implementation
Retail inventory management
Outstanding communication skills
Team-oriented
Inventory control
Sales professional
Customer service
Staff training and development
Employee training
Leadership reports
Shift checklists
Project management
Reliable
Administrative support
Security
Security standards
Security improvements
Security assessments
Web security
Maintaining security
Security awareness
Security strategies
Facility security
Security patrol
Money security
Security technologies
Personal security
Experience
01/2019 to 05/2020
Store ManagerChubbies Shorts – Atlanta, GA,
Processed shipments and maintained stock shelf organization.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Updated store pricing, signage and merchandising based on current promotions.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Achieved sales quota of $[Number] by social media and brand marketing.
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
Created attractive store displays to generate customer interest and boost sales.
Kept accounts current and funds deposited to keep on-site cash low.
Enforced adherence to policies, standards and security protocols.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Addressed customer inquiries and resolved complaints.
Prioritized sanitation, safety and health standards in work areas.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Worked closely with [Job title] and [Job title] to formulate and build store brand and strategy.
03/2013 to 12/2018
Store ManagerChubbies Shorts – Charleston, SC,
Processed shipments and maintained stock shelf organization.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
Maintained daily record of all transactions.
Achieved sales quota of $[Number] by social media and brand marketing.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
Fostered healthy team environments to promote collaboration and boost productivity.
Delivered excellent customer service by greeting and assisting each customer.
Oversaw inventory management to minimize waste.
Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
Kept accounts current and funds deposited to keep on-site cash low.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Enforced adherence to policies, standards and security protocols.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Supported management in exceeding customer service and quality standards.
Addressed customer inquiries and resolved complaints.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Greeted and assisted all customers daily in high-traffic retailer.
Supervised and led [Number] department managers while overseeing performance and productivity of [Number] employees.
Oversaw inventory tracking, management and physical inventory counts.
Prioritized sanitation, safety and health standards in work areas.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
02/2011 to 03/2013
Web Designer/ TechnicianShell Rapid Lube – City, STATE,
Updated and improved existing website properties for [Industry] company, resulting in [Number]% increase in web traffic to site.
Designed and created weekly email campaigns, increasing revenue [Number]% for website properties.
Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
Increased web traffic [Number]% by improving navigation, creating dynamic media sections and adding social media plugins.
Developed company logos and unique, memorable websites, which bolstered brand and corporate identities.
Drove alignment of business requirements, user-centered design methodology and technology factors to create successful UI/UX designs.
Minimized downtime by streamlining cleanup process.
Adjusted project scope to conform with new sales goals as needed.
Created user friendly websites, ensuring users could easily navigate menus and content.
Built user-friendly interface within content management system as directed by project scope.
Reviewed project goals and expectations for design functionality when planning out each site.
Education and Training
Expected in
Associate of Science: Hardware/Software Technology ECPI College of Technology - Charlotte, NC, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
