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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-oriented Manger equipped with extensive experience in Managing, Customer Service, Security and sales. Employs excellent leadership skills and multitasking strengths.

Skills
  • Process improvements
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Scheduling master
  • Accurate cash handling
  • Process improvement
  • Program implementation
  • Retail inventory management
  • Outstanding communication skills
  • Team-oriented
  • Inventory control
  • Sales professional
  • Customer service
  • Staff training and development
  • Employee training
  • Leadership reports
  • Shift checklists
  • Project management
  • Reliable
  • Administrative support
  • Security
  • Security standards
  • Security improvements
  • Security assessments
  • Web security
  • Maintaining security
  • Security awareness
  • Security strategies
  • Facility security
  • Security patrol
  • Money security
  • Security technologies
  • Personal security
Experience
01/2019 to 05/2020
Store Manager Chubbies Shorts Atlanta, GA,
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Achieved sales quota of $[Number] by social media and brand marketing.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
  • Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
  • Created attractive store displays to generate customer interest and boost sales.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Enforced adherence to policies, standards and security protocols.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Addressed customer inquiries and resolved complaints.
  • Prioritized sanitation, safety and health standards in work areas.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Worked closely with [Job title] and [Job title] to formulate and build store brand and strategy.
03/2013 to 12/2018
Store Manager Chubbies Shorts Charleston, SC,
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Maintained daily record of all transactions.
  • Achieved sales quota of $[Number] by social media and brand marketing.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
  • Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Oversaw inventory management to minimize waste.
  • Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Enforced adherence to policies, standards and security protocols.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Supported management in exceeding customer service and quality standards.
  • Addressed customer inquiries and resolved complaints.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Supervised and led [Number] department managers while overseeing performance and productivity of [Number] employees.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Prioritized sanitation, safety and health standards in work areas.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
02/2011 to 03/2013
Web Designer/ Technician Shell Rapid Lube City, STATE,
  • Updated and improved existing website properties for [Industry] company, resulting in [Number]% increase in web traffic to site.
  • Designed and created weekly email campaigns, increasing revenue [Number]% for website properties.
  • Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
  • Increased web traffic [Number]% by improving navigation, creating dynamic media sections and adding social media plugins.
  • Developed company logos and unique, memorable websites, which bolstered brand and corporate identities.
  • Drove alignment of business requirements, user-centered design methodology and technology factors to create successful UI/UX designs.
  • Minimized downtime by streamlining cleanup process.
  • Adjusted project scope to conform with new sales goals as needed.
  • Created user friendly websites, ensuring users could easily navigate menus and content.
  • Built user-friendly interface within content management system as directed by project scope.
  • Reviewed project goals and expectations for design functionality when planning out each site.
Education and Training
Expected in
Associate of Science: Hardware/Software Technology
ECPI College of Technology - Charlotte, NC,
GPA:
Expected in
GED:
CPCC - Charlotte, NC,
GPA:

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Resume Overview

School Attended

  • ECPI College of Technology
  • CPCC

Job Titles Held:

  • Store Manager
  • Store Manager
  • Web Designer/ Technician

Degrees

  • Associate of Science
  • GED

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