Skilled leader with proven expertise in driving continuous improvement in all operational areas. Assist upper management with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Deep understanding of many facets of business from client services to operational efficiency. Great communication, active-listening and interpersonal skills. 13-May-20
Dear Hiring Manager,
I am excited to be seeking new opportunities in a field that I have always been passionate about. With remarkable interpersonal skills and the ability to lead others, I am an individual who excels at building a team of motivated and hardworking team members.
During my previous role at Tory Burch I wore many hats, taking part of many areas of the business and people management. I created deep client relationships that allowed me to reach my individual sales goals with 20% of my business made up of client sales. I created interpersonal relationships with my team members and peers. I always used a diversity and inclusion lens to make sure that team members were treated fairly and their voices heard. I created the team schedule monthly to best fit everyone's availability as well as maintain focus on the business needs including staying within payroll percentage.
I am people-oriented, and I understand the importance of maintaining a high level of professionalism when interacting with team and community members. I aim to ensure team productivity and a positive work environment. While at UCF and Seminole State College my extracurricular activities were focused on community outreach. I became a part of diverse student groups that I was passionate about like the campus Gay-Straight Alliance, Hispanic Student Association, African-American Cultural Forum and Planted Parenthood General Action.
I'm looking forward to a new opportunity in a deep-rooted passion of mine. This is an area that I strayed away from because of my quickly growing career in retail but that I always held near and dear to my heart. It maintained a pillar in my career and helped me to be the best leader I could be.
Excellent customer service
Fluent in Spanish
Pandora JewelryApril 2015 to April 2016Store Manager Altamonte Springs, FL
Managing up to 15 sales team members and 3 assistant managers.
Maintain store growth and yearly comps in order to stay #1 store in the market.
Oversee operational tasks such as shipment, oversee weekly audits, and manage inventory.
Recruit, train and onboard team members with a focus on creating a client base and passionate service.
Maintain a store focus on clienteling in order to see continued growth in store sales and KPI results.
Created team schedules with business savvy to optimize impact to store business.
Tory Burch BoutiqueJanuary 2005 to April 2016Assistant Store Manager Orlando, FL
Manage a sales and operations team of up to 20 people on a daily basis.
Provide excellent customer service to all clients by quickly analyzing their needs and finding solutions.
Create a personal clientbook of loyal customers that consisted of 20% of my personal business.
Keep sales team accountable to their clientbook results with a minimum of 15% client sales.
Handle all information technology and technology troubleshooting for the store.
Continue to grow business year over year with LY growth of up to 15% from 2016-2020.
Lead visual floorsets and analyze reports daily in order to make visual changes to impact the business.
Create team schedule using Storeforce in order to ensure at least 90% peak time coverage.
Take part in hiring and onboarding new team members focusing on sales and service training.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Pandora JewelryJune 2014 to April 2015Assistant Store Manager Altamonte Springs, FL
Onboarded new employees, including training, mentoring and new hire documentation.
Lead in Visual Merchandising for the store and train team members on best practices.
Act as visual liaison for the district; holding monthly visual meetings with district to prepare for floorsets.
Manage visual questions for district; assist other locations with their pictures to be approved.
Accountable for personal sales goal; as well performance analysis of team in order to measure productivity.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Pandora JewelrySeptember 2013 to May 2014Sales Team Member Altamonte Springs, FL
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Assisted visual leader with floorsets and did overnights.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Tory Burch Boutique
University of Central Florida
Job Titles Held:
Assistant Store Manager
Sales Team Member
B.A : Sociology
Create a job alert for [job role title] at [location].