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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of dynamic team. Expert Troubleshooting and Software upgrades. Boost system performance by thoroughly evaluating and correcting different hardware and software issues. Excellent reputation for resolving problems and driving overall operational improvements.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.

Skills
  • Language: Java, Core Java, JavaScript, PL/SQL, SQL
  • Web Technologies: HTML5, CSS3, XML, Angular JS, React JS
  • Frameworks: Struts, Spring MVC, Hibernate, JSF, Net Beans
  • Tools: RESTful, SOAP, GitHub, Maven, JIRA
  • Database: Oracle, SQL Server, MongoDB, MySQL
  • Java Technologies: JDBC, Servlets, JSP, JRA, JSON, XML
  • Operating System: Windows, Linux
Work History
Store Manager05/2016 to Current
Shell Gas Station Hudson & 71 – Columbus, OH
  • Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Troubleshooting pumps and registers, Software updates, updating data on daily basis.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
IT Support Specialist06/2019 to 04/2020
J.P. Morgan Chase – Westerville, OH
  • Helped users via telephone to diagnose and triage problems. Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies. Diagnosed and resolved technical hardware and software issues.
  • Resolved 100% of calls with the first contact and forwarded escalated calls when necessary.
  • Monitored deployed networks and escalated for dispatch when remote troubleshooting indicated multi-user impacts for identified problems.
  • Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.
  • Supported team computer needs with skilled installation of devices, cables, and software.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
Software Engineering Intern04/2018 to 09/2018
Alliance Data – Easton, OH
  • Involved in all phases of SDLC (Software Development Life Cycle), which includes requirement gathering, developing, unit testing, validating the test results, fixing defects, and deploying as a standalone application.
  • Spring MVC model integration for front-end request action controller. Involved in Maintenance and Enhancements for the project.
  • Implemented core features of Angular framework such as dependency Injection, Data-binding, Filters, Directives, Templates, Services, and Deep Linking Designing.
  • Designed and developed the End Points (Controllers), Business Layer, DAO Layer using JDBC template, and Spring IOC (Dependency Injection).
  • Involved in developing User Interface (UI) with HTML, CSS, JavaScript, JQuery, JSON. Worked in the development of web services for business operations using SOAP, WSDL, XML.
  • Developed Controller for request, response paradigm by Spring Controllers using Spring-MVC. Used JSON as response type in REST services.
  • Worked in Agile TDD environment using SDLC tools like GIT, Jira, and Maven for build packaging and deployments of the application components.
  • Worked on Proof of Concept for developing applications using Node JS.
  • Wrote Stored Procedures/Triggers/Functions using MySQL Navigator to perform operations on the Oracle database.
Education
Bachelor of Computer Science: Computer ScienceThe Ohio State University- Columbus, OH
  • Received Ohio Grant
  • Coursework: Software Development and Design, Systems Programming, Software Development Analysis, and Calculus level Math
  • Current 3.3 GPA
  • Transfer to Franklin University
Associate of Arts And Sciences: Computer ScienceColumbus State Community College- Columbus, OH
  • Received Scholarship from Columbus state Grant
  • Dean's List 2018-2019
  • Awarded The National Society of Leadership and Success and Member of 2019
  • Coursework: Calculus-based Math and Physics, and College-level Math
  • Graduated with 4.0 GPA
Bachelor of Science: Computer Science And Cyber Security Expected in 06/2021Franklin University- Columbus, OH
  • Received Scholarship and Aid
  • Dean's List 2019-2020 (Semester of summer and fall)
  • Coursework: Computer Science and Object-Oriented Programming, Principles of Computer Organization and Networks, Database Management Systems, Management Information Systems, Information Systems Architecture and Technology, and Cyber Security Fundamentals.
  • Current 3.75 GPA.
Certifications

Google IT Support Professional Certificate: https://www.youracclaim.com/badges/7dc9bfc8-39c0-44fe-a55d-e6c2a5e90ec9/public_url

Google IT Support: https://coursera.org/share/886c39f6345f63b77e8242ab6b7e55d2

https://coursera.org/share/79d17f525781a80f86cbc99efe8e1c92

https://coursera.org/share/7a91b07dbe1b3e991c0a37905a040caa

https://coursera.org/share/0e68043497111acc9663638b68c9537d

https://coursera.org/share/0ac5dae98b378d5e3726295925c3769f

AWS: https://coursera.org/share/7d88b8a35e5b1d0e3b14327bd19fbf40

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Resume Overview

Companies Worked For:

  • Shell Gas Station Hudson & 71
  • J.P. Morgan Chase
  • Alliance Data

School Attended

  • The Ohio State University
  • Columbus State Community College
  • Franklin University

Job Titles Held:

  • Store Manager
  • IT Support Specialist
  • Software Engineering Intern

Degrees

  • Bachelor of Computer Science : Computer Science
    Associate of Arts And Sciences : Computer Science
    Bachelor of Science : Computer Science And Cyber Security Expected in 06/2021

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