Store Manager Resume Example GNC

STORE MANAGER

Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Top producing professional with superior sales, customer service and team worker talents. Polished and poised and known for having exceptional drive. Determined hardworker with terrific customer service experience. Ambitious and results-oriented General Manager with over 8 years of experience creating strategic alliances with store manager to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Customer-oriented General Manager with 6 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills

Employee supervision and motivation
Store operations oversight

Store opening and closing procedures
Risk management

Experience

GNC | Gretna, LAStore Manager12/2019 - Current

Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Coached and empowered employees by creating and sharing motivational vision plans.
Assessed, optimized and elevated operations to target current and expected demands.
Fostered healthy team environments to promote collaboration and boost productivity.
Reorganized sales floor to optimize customer flow and improve product visibility.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Rotated inventory from oldest to newest to maintain fresh stock.
Resolved customer problems by investigating issues, answering questions and building rapport.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Leveraged ERP software to coordinate and enhance inventory delivery.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.

Buca Di Bippo | Gretna, LAServer10/2014 - 12/2015

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Processed customers' payments and provided receipts.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sent orders to kitchen staff by [Action].
Prepared and served cold, hot and [Type] beverages to guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Andrew Bui Films | New Orleans, LAVideographer08/2010 - 11/2015

Designed preventive maintenance schedules for equipment and [Type] recording tools.
Safely transported equipment worth over $[Amount] to various locations for [Number] shoots.
Edited over [Number] hours of footage from chronological production order into story format and added effects using [Software].
Configured shots based on daily needs, weather and lighting conditions and available equipment.
Collaborated with specialists, producers and designers to produce original video content for [Number] projects.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated leadership by making improvements to work processes and helping to train others.
Achieved cost-savings by developing functional solutions to [type] problems.
Answered [number] calls per [timeframe] to assist with customer questions and concerns.
Maintained updated [Type] knowledge through [Task] and [Task].
Performed site evaluations, customer surveys and team audits.
Delivered [product or service] to customer locations on time.
Collaborated with others to discuss new [Type] opportunities.

Education and Training

Delgado Community College | New Orleans, LASome College (No Degree) in Film And Video Production

John Ehret High School | Marrero, LAHigh School Diploma05/2009

Resume Overview

Companies Worked For:

GNC
Buca Di Bippo
Andrew Bui Films

School Attended

Delgado Community College
John Ehret High School

Job Titles Held:

Store Manager
Server
Videographer

Degrees

Some College (No Degree) in Film And Video Production
High School Diploma

Store Manager Resume Example

Resume Score: 80%

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