I'm a dynamic, Result-Oriented and Innovative Retail Store Manager with more than 4 years of experience in leading stores and teams to achieve planned sales and profits through Merchandising, Budgeting, P & L, Inventory Control, Training and Most importantly: Outstanding Customer Service.
Inventory Management Inventory Microsoft Word
Management Microsoft Office MS Word
Marketing Access Adobe Photoshop
Account Management Business Development Budgeting
Business Analysis Billing Customer Service
Computer Skills Communication Data Entry
Detail Oriented Employee Relations Email Communication
Excel Fax Filing
Human Resources Recruiting & Hiring Knowledge Management
Key Account Management Leadership Networking
New Business Development Outlook Knowledge Office Management
Powerpoint Photoshop Quickbooks
Quality Control Quality Assurance Quicken knowledge
Risk Management Sales Retalix
KDI PDI Enterprise
Store Manager, 03/2015 － 02/2016Pandora Jewelry － Syracuse, NY
Set and achieve short and long-range forecasts and goals for the territory.
Set sales and KPI goals, budgets, objectives, and marketing plans for each store in the territory and communicate this to franchisees/dealers.
Develop individual action plans for each store to meet stated goals/KPIs.
For each store, track retail efforts and measure compliance and results.
Meet regularly with franchisees, dealers, and store management/staff to review results, provide training, and develop plans to achieve goals.
Utilize the KPI and Mystery shopper program for on-going feedback and improvement.
Train partners and store staff in the PANDORA Way of Selling, product knowledge, company background, and POD tools, and ensure compliance with training objectives.
Assist stores in creating local events and marketing campaigns.
Prospect for, propose, and open new stores/accounts in the territory within the new store development process.
Upgrade stores to higher store classes to improve brand image and increase sales potential.
Monitor and help manage inventory levels at each store to optimize sell-in and sell-out.
Maintain accurate and organized information and reporting on each store and for the total territory.
Provide stores with visual merchandising training, guidelines, and policies and procedures, and ensure compliance through regular store visits, photographs from the stores, and audit checklists.
Collect retail sell-out data from each account and report to Corporate.
Assess and report on dealer compliance.
Create, implement, and monitor corrective action plans.
Optimize network in defined territory by evaluating dealers and collaborating with the Regional Manager to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the territory.
Assistant Store Manager, 07/2014 － CurrentCorner Store Brands － Watertown, NY
Total operational responsibility for all aspects of operation of store to include sales growth, development, and customer satisfaction at Nice N Easy Grocery Shoppes.
Direction and supervision of store staff to enhance business and comply with policy and procedure.
Hiring, store training and development, motivation, counseling and retention of store personnel.
Direction and supervision of personnel on duty in absence of manager, accountable to manager.
Daily posting of store reports, preparation of daily store deposit, and merchandise inventory management.
Policy and procedure enforcement, customer satisfaction, safety and security awareness.
Responsible for fuel management, daily surveys and inventory management delivery accountability.
Assisting in-store training and development of store C.S.R.
Store accounting for sales, purchases, payroll, merchandise inventory management and daily deposits, fuel management; competitive surveys, inventory control, delivery management and EPA compliance.
Sales, marketing and promotion execution, total customer service and mystery shop compliance.
Processing daily revenues up to 3 million annually, controlling associated expense and yielding profits averaging $110,000 annually.
Accomplishments Certifications: Alcohol Certification (ABC), and Funds Management.
Recognized as an individual of management in my location.
Selling Supervisor, 11/2012 － 07/2014BonTon Inc Responsibilities － Watertown, NY