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Store Manager Resume Example

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STORE MANAGER
Career Overview
I'm a dynamic, Result-Oriented and Innovative Retail Store Manager with more than 4 years of experience in leading stores and teams to achieve planned sales and profits through Merchandising, Budgeting, P & L, Inventory Control, Training and Most importantly: Outstanding Customer Service.
Skill Highlights
  • Inventory Management Inventory Microsoft Word
  • Management Microsoft Office MS Word
  • Marketing Access Adobe Photoshop
  • Account Management Business Development Budgeting
  • Business Analysis Billing Customer Service
  • Computer Skills Communication Data Entry
  • Detail Oriented Employee Relations Email Communication
  • Excel Fax Filing
  • Human Resources Recruiting & Hiring Knowledge Management
  • Key Account Management Leadership Networking
  • New Business Development Outlook Knowledge Office Management
  • Powerpoint Photoshop Quickbooks
  • Quality Control Quality Assurance Quicken knowledge
  • Risk Management Sales Retalix
  • KDI PDI Enterprise
Professional Experience
Store Manager, 03/2015 － 02/2016 Pandora Jewelry － Syracuse, NY
  • Set and achieve short and long-range forecasts and goals for the territory.
  • Set sales and KPI goals, budgets, objectives, and marketing plans for each store in the territory and communicate this to franchisees/dealers.
  • Develop individual action plans for each store to meet stated goals/KPIs.
  • For each store, track retail efforts and measure compliance and results.
  • Meet regularly with franchisees, dealers, and store management/staff to review results, provide training, and develop plans to achieve goals.
  • Utilize the KPI and Mystery shopper program for on-going feedback and improvement.
  • Train partners and store staff in the PANDORA Way of Selling, product knowledge, company background, and POD tools, and ensure compliance with training objectives.
  • Assist stores in creating local events and marketing campaigns.
  • Prospect for, propose, and open new stores/accounts in the territory within the new store development process.
  • Upgrade stores to higher store classes to improve brand image and increase sales potential.
  • Monitor and help manage inventory levels at each store to optimize sell-in and sell-out.
  • Maintain accurate and organized information and reporting on each store and for the total territory.
  • Provide stores with visual merchandising training, guidelines, and policies and procedures, and ensure compliance through regular store visits, photographs from the stores, and audit checklists.
  • Collect retail sell-out data from each account and report to Corporate.
  • Assess and report on dealer compliance.
  • Create, implement, and monitor corrective action plans.
  • Optimize network in defined territory by evaluating dealers and collaborating with the Regional Manager to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the territory.
Assistant Store Manager, 07/2014 － Current Corner Store Brands － Watertown, NY
  • Total operational responsibility for all aspects of operation of store to include sales growth, development, and customer satisfaction at Nice N Easy Grocery Shoppes.
  • Direction and supervision of store staff to enhance business and comply with policy and procedure.
  • Hiring, store training and development, motivation, counseling and retention of store personnel.
  • Direction and supervision of personnel on duty in absence of manager, accountable to manager.
  • Daily posting of store reports, preparation of daily store deposit, and merchandise inventory management.
  • Policy and procedure enforcement, customer satisfaction, safety and security awareness.
  • Responsible for fuel management, daily surveys and inventory management delivery accountability.
  • Assisting in-store training and development of store C.S.R.
  • Store accounting for sales, purchases, payroll, merchandise inventory management and daily deposits, fuel management; competitive surveys, inventory control, delivery management and EPA compliance.
  • Sales, marketing and promotion execution, total customer service and mystery shop compliance.
  • Processing daily revenues up to 3 million annually, controlling associated expense and yielding profits averaging $110,000 annually.
  • Accomplishments Certifications: Alcohol Certification (ABC), and Funds Management.
  • Recognized as an individual of management in my location.
  • ServSafe certified.
Selling Supervisor, 11/2012 － 07/2014 BonTon Inc Responsibilities － Watertown, NY
  • Accessories, Kids, and Home.
  • Managed 15 people.
  • Authorize and direct department tasks.
  • Accomplishments.
  • Raised department sells by 23%.
Education
March 2013 Colorado Technical University Master's Degree Business Administration Business, Finance, Management GPA: GPA: 3.84 Business Administration Business, Finance, Management GPA: 3.84
January 2012 Colorado Technical University Bachelor's Degree Business Administration Business Finance GPA: GPA: 3.9 Business Administration Business Finance GPA: 3.9
September 2011 Colorado Technical University Associate's Degree Accounting Business Finance GPA: GPA: 4.0 Accounting Business Finance GPA: 4.0
Work History
Manage Various Department
Skills
Account Management, accounting, ABC, Photoshop, Adobe Photoshop, Billing, Budgeting, budgets, Business Analysis, Business Development, C, competitive, counseling, customer satisfaction, Customer Service, Data Entry, delivery, Detail Oriented, Direction, Email, Employee Relations, Fax, Filing, Funds, Hiring, Human Resources, image, inventory management, Inventory, manage inventory levels, inventory control, Knowledge Management, Leadership, marketing plans, marketing, Access, Excel, Microsoft Office, Outlook, Powerpoint, MS Word, Microsoft Word, Nice, Enterprise, network, Networking, New Business Development, Office Management, payroll, personnel, policies, promotion, Quality Control, Quality Assurance, Quickbooks, Quicken, Recruiting, reporting, retail, Risk Management, safety, Selling, Sales, store management, supervision, surveys, Upgrade, visual merchandising
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Resume Overview

Companies Worked For:

  • Pandora Jewelry
  • Corner Store Brands
  • BonTon Inc Responsibilities
  • Manage Various Department

School Attended

  • Colorado Technical University

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Selling Supervisor

Degrees

  • Master's Degree Business Administration Business, Finance, Management
    Bachelor's Degree Business Administration Business Finance
    Associate's Degree Accounting Business Finance

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