Store Manager Resume Example Cookout - Concord, North Carolina

STORE MANAGER

Professional Summary

Skills

Work History

Store Manager, 01/2007 to 01/2014
Cookout – Concord, NC

Drive top line sales to achieve financial plan Effectively control the P&L for individual store Create daily and annual budgets for sales and payroll Set and monitor store goals (individual, daily, weekly) Manage selling expense to budget Ensure all funds and merchandise are handled according to Company policy and procedure Maintain final report accountability for the store operations, staff development and financial contribution Effectively market externally to build business Provide an exceptional customer service experience to all customers Properly zone store for optimum selling and customer experience Hold all Associates accountable for product knowledge including features and benefits Successfully model the Company values; hold all Associates accountable to do the same Develop staff to ensure exceptional customer service through Customer Experience Ensure all company policies and procedures are effectively communicated to staff and maintain and follow in a consistent manner.
Follows, all guidelines outlined in the Policy and Procedures Manual to create and maintain a safe and pleasant environment for customers and staff.
Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation Maintain a consistent speed service to the customer by ensuring all store staffing requirements Place supply orders and monitor store inventory levels Responsible for the recruitment, interviewing, hiring and new hire orientation for Associates Train and develop staff to ensure bench strengths, career paths and succession Expect and encourage full participation from staff in meeting store goals and developing plans to execute Conduct chat ins and chat outs to ensure all staff are updated on daily Company and store communications Hold all staff accountable to CookOut policies and procedures through coaching/counseling, coaching in the moment and on-going feedback Resolve staff complaints and concerns , providing on-going performance feedback, conducts formal performance reviews and counsels Associates when necessary Partner with DSM, Regional and HR on all training, behavior and developmental needs.

Store Manager, 01/2006 to 01/2011
Yankee Candle Company – Charlotte, NC

Responsible for driving store sales and profitability plan to meet or exceed sales revenue to budget and/ or last year.
Responsible for recruiting, hiring, training and developing new Associates & management as a "sales" oriented team, including the timely of new hire paperwork and new hire orientation Handled both positive/negative human resource-related issues through addressing employee concerns through annual and introductory performance appraisals, coaching, documenting, praising/rewarding and disciplining Lead by example as a "Sales Leader" by teaching and demonstrating the sales standards and drove exemplary guest service standards Responsible for all visual presentations and operational standards by ensuring the effective implementation of all visual & operational direction with urgency and proper planning Ensured the total presentation and display of merchandise was impactful, customer focus and maximized sales Ensured that standards were followed including plan-o-grams, cleanliness, marketing/signage and sales promotions Controlled expenses through the proper use of the labor model, proper scheduling and monitoring controllable expenses such as supplies, postage and phone expenses by reviewing P&L statements Controlled inventory levels through proper ordering, processing freight in a timely manner, completing discrepancies reports, processing damages and conducting inventories Responsible for processing payroll accurately and in a timely manner Ensured a safe and healthy work place and shopping environment for employee and guest by actively managing the store safety by using the tools provided and through proactive identification and resolution of issues implementing all required safety activities and training.

Store Manager, 01/2003 to 01/2005
Realo Pharmacy – New Bern, NC

General Managerial duties, opening/closing, scheduling, hiring/terminating, merchandising, ordering, training and inventory.
Responsible for store travel to conduct training, merchandising and inventories.
Processed prescriptions.

Marketing Assistant, 01/1998 to 01/2003
Telemarketing Concept – New Bern, NC

Responsible for the daily operations of various marketing campaigns Ensured production was consistently maintained to drive sales standards Communicated directly with consumers, marketed various products and/or services based upon need Prepared and organized daily operations materials for Marketing Manager Conducting training seminars for new representatives as many as 30 at a time Monitored and validated the completion of sales for accuracy Constructed scripts for various marketing programs that were used nationally Contacted current and/or prospective clients to upgrade or add additional product lines.

Education

1 1999
Craven Community College Criminal Justice - New Bern, NC

Diploma: 1 1999
Pamlico County High School - Bayboro, NC

Skills

benefits, budgets, budget, closing, coaching, counseling, clients, customer service experience, customer service, direction, driving, features, financial, focus, funds, hiring, human resource, HR, inventory, Managerial, managing, marketing, market, materials, merchandising, payroll, performance appraisals, performance reviews, policies, presentations, recruiting, recruitment, safety, selling, Sales, scheduling, seminars, scripts, staff development, staffing, teaching, phone, upgrade

Resume Overview

Companies Worked For:

Cookout
Yankee Candle Company
Realo Pharmacy
Telemarketing Concept

School Attended

Craven Community College Criminal Justice
Pamlico County High School

Job Titles Held:

Store Manager
Marketing Assistant

Degrees

1 1999
Diploma : 1 1999

Store Manager Resume Example

Resume Score: 100%

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