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Store Manager Resume Example

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STORE MANAGER
Summary

I began working at the age of 17 in my fathers business as an office manager. My duties were, answering all calls, filing, accounts receivable and paid, payroll, and insurance. After graduating from college with a B.B.A and 3.0 GPA, I worked in a number of financial institutions as a loan processor, underwriter, closing department, customer service, and manager. This was all computer, phone, keeping up with government loan changes and requirements, customer satisfaction, and managing all cash flow operations. I love working with people. Helping them achieve their needs and goals. I have always been a team player and will continue to be.

Experience
01/2015 to 08/2015
Store ManagerThe Money Compnay dba Claiborne Cash Advance － New Tazewell, TN.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Created daily and weekly cash reports.
  • Communicated with customers to identify and resolve outstanding payments.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Increased credibility and client awareness by developing technical/non-technical marketing ideas.
  • Managed and performed weekly/monthly audit.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Exceeded loan goals by at least 20%.
  • Maintained up-to-date account distribution information.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Updated customer files from start to finish in an accurate and timely manner.
  • Effective liaison between customers and upper management.
  • Maintained accurate records of past due customer account activity.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered an average of 15-20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of 7-10 new customers per month.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Implemented marketing strategies which resulted in 20% growth of customer base.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships.
  • Contacted previous customers to inform them about promotions and upcoming events.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new loan contracts.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed prospects for new loans by conducting 15-20 cold calls weekly.
  • Successfully closed an average of 7-10 loans per month.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Made daily deposits.
  • Managed cash drawers for payday loans and title loans.
  • Managed and conducted collections and repossessions.
01/2011 to 01/2015
Tax Associate/PreparerH&R Block － Middlesboro, KY
  • Greet and meet clients, Reviewed files, records and other documents to obtain information and respond to requests, Correspond with IRS on behalf of clients, Enter all information into computer regarding clients in order to file taxes with IRS by E-file, Answered questions by phone or in person concerning taxes.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Prepared documents for Emerald Advance Loans.
01/2009 to 05/2010
Lead Sales AssociateDollar General Corporation － Harrogate, TN
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
  • Assisted in bank deposits and cash drawer counts.
04/2001 to 03/2009
Corporate Secretary/AssistantHouse of God Worship Center, Inc － New Tazewell, TN
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Introduced new and efficient accounting, financial and operational systems.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicants for food bank and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors.
  • Completed data entry.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Compiled annual recommendations for end of fiscal year budgets.
02/1997 to 02/2001
Loan Processor, Closer, UnderwriterCitizens Bank － New Tazewell, Tennessee
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Trained and directed new hires during department orientations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Underwrote, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to other underwriters for verification and recommendations.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Maintained friendly and professional client interactions at all times.
  • Answered an average of 45-50 calls per day by addressing brokers inquiries, solving problems and providing new product information.
02/1996 to 02/1997
Loan ProcessorFirst Claiborne Bank － Tazewell, TN.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Trained and directed new hires during department orientations.
  • Answered an average of 30-40 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details of loan requirements.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Handled daily heavy flow of paperwork and cooperated with all loan providers.
  • Served as the main liaison between customers, management and lenders.
  • Directed calls to appropriate individuals and departments.
Education
1996
BBA: Business ManagementLincoln Memorial University － Harrogate, TN

Business Management with experience in Finance.

Skills

Account management

Operations analysis

Tax return presentation

Computer proficient

Familiar with office management

Excellent interpersonal experience

Thoroughly discrete

Team player

Self motivated

Willing to learn new things

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Resume Overview

Companies Worked For:

  • The Money Compnay dba Claiborne Cash Advance
  • H&R Block
  • Dollar General Corporation
  • House of God Worship Center, Inc
  • Citizens Bank
  • First Claiborne Bank

School Attended

  • Lincoln Memorial University

Job Titles Held:

  • Store Manager
  • Tax Associate/Preparer
  • Lead Sales Associate
  • Corporate Secretary/Assistant
  • Loan Processor, Closer, Underwriter
  • Loan Processor

Degrees

  • BBA : Business Management

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