To obtain employment with a diverse organization, to enhance my professional and customer relations skills for the betterment of the organization. Authorized to work in the US for any employer
Worked closely with District Manager to formulate and build store brand and strategy. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits. Maintained current accounts and deposited funds to keep on-site cash low. Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Recruited, interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence. Fostered healthy team environments to promote collaboration and boost productivity. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals. Trained employees on store security, monetary procedures and customer service expectations. Delegated work to employees based on shift requirements, individual strengths and unique training. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Conducted staff evaluations and determined promotions and realignments or reductions in workforce. Oversaw POS operations and cash management to reduce errors. Oversaw inventory management through cycle counts, audits and shrinkage control. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality. Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers. Updated store pricing, signage and merchandising to promote specials, sales and discounts. Reorganized sales floor to optimize customer flow and improve product visibility. Restocked inventory upon shipment arrival and checked merchandise into the appropriate systems to maintain accurate records.Oversaw all store operations while exceeding recurring sale goals. Assessed, optimized and elevated operations to target current and expected demands. Met budget targets by controlling expenses and eliminating wasteful behaviors. Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels. Minimized financial discrepancies by accurately controlling monthly operations budget. Rotated inventory from oldest to newest to maintain fresh stock. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Built loyal customer base by delivering excellent service and stocking in-demand products. Resolved customer problems by investigating issues, answering questions and building rapport.
Trained employees on store security, monetary procedures and customer service expectations. Delegated work to employees based on shift requirements, individual strengths and unique training. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Conducted staff evaluations and determined promotions and realignments or reductions in workforce. Oversaw POS operations and cash management to reduce errors. Oversaw inventory management through cycle counts, audits and shrinkage control. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Created retail displays to highlight particular products and drive sales according to corporate strategy. Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy. Developed creative visual merchandising campaigns to focus on selling older inventory. Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory. Promoted new product releases and limited edition items to drive sales. Presented updated floor plans and design strategy to store management. Supervised up to 50 employees on merchandising team. Updated seasonal displays such as windows and mannequins to highlight current product lines. Consulted with management and advertising teams to plan optimal promotions. Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations. Exceeded customer satisfaction by finding creative solutions to problems.
Assisted approximately 100 customers each hour with customer service-related questions and directed them to designated individuals or departments. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Asked probing questions to determine service needs and accurately input information into electronic systems. Delivered service and support to each customer, paving way for future business opportunities. Fielded customer complaints and queries, fast-tracking them for problem resolution. Documented conversations with customers to track requests, problems and solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Reviewed account and service histories to identify trends and issues. Set up and activated customer accounts to maintain QA satisfaction levels.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Established and enforced clear goals to keep employees working collaboratively. Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality. Recommended merchandise to customers based on needs and preferences. Returned items to shelves and maintained organized appearance. Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales. Created merchandise displays based on planogram. Consistently put customers first by handling needs with sense of urgency and compassion. Planned product displays to increase sales. Conducted staff meetings with sales personnel to introduce new merchandise. Printed labels and tags for for-sale merchandise. Upheld stock levels and pricing for multiple product lines. Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness. Displayed appropriate signage for products and sales promotions. Tracked shipping, including weekly and monthly fallout. Monitored stock to maintain sufficient quantity of featured product. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations. Placed prices and descriptive signage to enhance displays and promote items. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Taught junior employees how to meet operational and sales goals with proactive strategies. Enhanced sales by implementing merchandising and promotional improvements.
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