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Store Manager Resume Example

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MG
STORE MANAGER
Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Store Operations Oversight
  • Project Management
  • Customer Service/Problem Resolution
  • Proficient in POS Systems, Photoshop, MS Word, Excel, Outlook, and can quickly pick up new technology as needed
  • Health and Safety Protocol Enforcement
  • Staff Training and Development
  • Inventory Management/Loss Prevention
Experience
07/2019 - CurrentStore ManagerNational Picture Framing Centers, INC. | San Francisco, CA
  • Ran NPFC's largest Flagship store in the Bay Area.
  • Solely oversaw Customer Service, Online Sales, Shipping and Receiving, Corporate Sales, and Custom Production Departments for the store.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Hired, trained and managed team of associates, including on-boarding, evaluating performance, and enforcing disciplinary actions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Trained and assisted employees in use of personal protective equipment and communicated safety requirements for various phases of production promoting a safe, clean work environment.
  • Created and implemented new Daily and Monthly Safety Binder program, designed to further reduce or eliminate injuries and hazards in workplace.
  • Maintained track record of zero safety incidents over the entire 2 year period of running this business.
04/2018 - 07/2019Assistant ManagerMichaels Arts and Crafts | San Leandro, CA
  • Helped to coordinate and optimize all areas of operations for business.
  • Partnered with Store Manager and District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Enforced adherence to policies, standards, security and safety protocols.
  • Was solely responsible for conducting Monthly Safety Meetings with all personnel and the completion of an in-depth Monthly Safety Inspection.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Boosted sales and VOC rating by effectively cultivating customer rapport and delivering superior customer service.
  • Corrected operational discrepancies for the store by developing and executing process improvements.
  • Hired and trained full and part-time employees in inventory practices, POS systems and product knowledge
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
10/2013 - 04/2018Department ManagerMichaels Arts and Crafts | San Leanadro, CA, CA
  • Delivered excellent customer service by greeting and assisting customers. 
  • Addressed customer inquiries and resolved complaints. 
  • Set and lead team to meet and surpass sales and production goals. Mentored team on techniques, methods and media best suited to produce desired visual effects and maintain strict art preservation standards. 
  • Prioritized custom workload and effectively coordinated all projects to meet 94% on-time percentage on orders.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Managed and coached sales teams including training, goal setting and evaluation.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
05/2011 - 10/2013Lead Custom Sales SpecialistMichaels Arts and Crafts | Albuquerque, NM
  • Met incoming customers and provided immediate assistance. 
  • Listened to customer needs and preferences to provide accurate advice on designing appropriate matting and frames for their artwork. 
  • Completed purchases with cash, credit and debit payment methods. 
  • Lead sales team under direction of Custom Framing Manager to meet all sales goals at busy top A Volume Store.
  • Assisted in custom order production. 
  • Trained all new sales employees on effective techniques. 
  • Answered  incoming telephone calls with professional and knowledgeable responses.
  • Created attractive displays and samples.
Education and Training
05/2008Bachelor of Arts
University of New Mexico | Albuquerque, NM
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Resume Overview

Companies Worked For:

  • National Picture Framing Centers, INC.
  • Michaels Arts and Crafts

School Attended

  • University of New Mexico

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Department Manager
  • Lead Custom Sales Specialist

Degrees

  • 05/2008 Bachelor of Arts

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