Quality focused store manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Merchandising
Customer relations
Personnel development
Goal-oriented
Superb eye for detail
Resolving discrepancies
Multi-tasking
Administrative support
Root cause analysis
Registered Bridal Consultant
Dress fitting specialist
Education
Sacramento City CollegeSacramento, CAExpected in 2016 ā ā:Viticulture And Enology - GPA:
Work History
Hair Club For Men And Women - Store Manager Phoenix, AZ, 06/2020 - Current
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to a skilled team,
Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Approved regular payroll submissions for 30 employees within HRIS and Ultipro.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for all department merchandise and organized backroom to facilitate effective ordering and stock rotation.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
Managed customer expectations with open consultations and frequent communication.
Completed fittings with models and customers and pinned garments for planned alterations.
Assessed merchandise mix to continually broaden and improve assortments.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in gowns and bridal products.
Hair Club For Men And Women - Store Manager Wichita, KS, 07/2014 - 12/2019
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
Reconciled daily sales transactions to balance and log day-to-day revenue
Created work schedules according to sales volume and number of employees
Established succession planning by training and mentoring 150 associates into leadership positions
Coached 150 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Boosted sales by 76% by effectively cultivating customer rapport and delivering superior customer service
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Reported to district manager regarding all store and staff issues, financial goals and sales
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Train and assist grand opening stores and new employees on policy and procedures as well as creating a team oriented environment
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Delegated work to employees based on shift requirements, individual strengths and unique training
Mitigated regulatory risks by coordinating audits to ensure protocol compliance
Conducted Quarterly performance reviews to organize training and development for staff
Primrose School - Daycare Teacher Friendswood, TX, 06/2009 - 09/2011
Created and implemented developmentally appropriate curriculum addressing all learning styles
Established indoor and outdoor safe play environments for toddler-age children
Organized and led activities to promote physical, mental and social development
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
Taught children foundational skills such as colors, shapes and letters
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
Planned weekly menus for 25 children following nutritional and allergen guidelines
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