LiveCareer-Resume

store manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated Manager with 7 years of experience and record of success in management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Sales Techniques
  • Staff Training
  • Team Leadership
  • Documentation and Reporting
  • Complex Problem Solving
  • Administration and Reporting
Experience
Store Manager, 05/2020 to Current
ComcastPembroke Pines, FL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Customer Service Representative, 02/2015 to 05/2020
SunsourceMarietta, GA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Bank Teller, 12/2013 to 12/2014
First Midwest BankGriffith, IN,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Trained employees on cash drawer operation.
Office Clerk, 07/2010 to 11/2013
Crate And BarrelLocations: Broomfield, CO,
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Coordinated company records and resources to assist team members with special projects.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Took messages from callers and accurately relayed details to intended staff.
  • Alerted staff of emergency information and general announcements using PA system.
Education and Training
Associate of Applied Science: Paralegal Studies, Expected in 05/2014 to Southern Arkansas University Tech - Camden, AR
GPA:
Languages
English:
Professional
Negotiated:
Accomplishments
  • Developed relationships with 300 new clients and typically exceeded sales goals by 16%.
  • Consistently maintained high customer satisfaction ratings.
  • Conducted an independent study of Six Sigma project principles and methodologies.
Activities and Honors
  • Member, Alumni Association

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Resume Overview

School Attended

  • Southern Arkansas University Tech

Job Titles Held:

  • Store Manager
  • Customer Service Representative
  • Bank Teller
  • Office Clerk

Degrees

  • Associate of Applied Science

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