LiveCareer-Resume

store manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy and will bring extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Accomplishments

    Completed all levels of vitamin and supplement education through The Vitamin Shoppe employee education program.

    This school year begins my second year as elected CPTO (Concerned Parents and Teachers Organization) President at Pine Island Elementary. Giving me opportunities to connect with students, parents and guardians in the local community. Also developing new leadership and delegating skills.

Skills
  • Focus and Follow-Through
  • Business Leadership
  • Store Merchandising
  • Positive and Friendly
  • Sales Tracking
  • Multitasking and Organization
  • Performance Monitoring and Evaluation
  • Shift Scheduling
  • Policy Development and Enforcement
  • Customer Service
  • Policies and Procedures
  • Recruiting and Hiring
Work History
Store Manager, 03/2012 to 10/2012
Batteries Plus, LlcMichigan City, IN,
  • Managed inventory control, cash control and store opening and closing procedures in a 1.2 million dollar store.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Conducted weekly inventory control to ensure minimal product loss.
Assistant Store Manager, 06/2010 to 03/2012
Playa BowlsDenver, CO,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, through vitamin and supplement education program.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Analyzed and interpreted store trends to facilitate planning.
Sales Associate, 01/2007 to 06/2010
Bed Bath & BeyondAuburn Hills, MI,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Came to recognize and greet customers by name and created a great report with several customer.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Started vitamin and supplement education through employer.
Education
No Degree: Education, Expected in to Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL
GPA:

Began a double major in Education and Drama, but had to leave for financial reasons.

High School Diploma: , Expected in 05/2006 to Jupiter High School - Jupiter, FL,
GPA:

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Resume Overview

School Attended

  • Palm Beach Atlantic University - West Palm Beach
  • Jupiter High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Sales Associate

Degrees

  • No Degree
  • High School Diploma

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