store manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Licensed insurance agent in life, health and accident.

  • Recruited one successful new managers within one year.
  • Achieved the 75th national store ranking within 1 years.
  • Managed a store that exceeded company expectations in every category during the first year.
  • Exceeded monthly store sales goals twelve months in a row.
  • Multiple company accomplishment.
  • $600k in individual sales in my first year as an associate.
  • 1 Million in individual sales as an assistant store manager
  • $890k in individual sales as a store manager
  • Supervised team of seven staff members.
  • Team leadership and coaching
  • Training and Development
  • Store Management
  • Goals and Performance
  • Insurance licensed
Work History
Store Manager, 03/2019 to 01/2022
Citi Trends, Inc.Macon, GA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Rotated merchandise and displays to feature new products and promotions.
  • Exceeded store expectation by 209%
Retail/Sales Associate, 11/2018 to 02/2019
CaterpillarManhattan, KS,
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Increased business sales utilizing Verizon knowledge.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove team revenue totals by bringing in more than $7000 in personal one month sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered customer questions regarding merchandise and pricing.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers locate products and checked store system for merchandise at other sites
Door Salesman, 11/2017 to 11/2018
WebstaurantstoreAlbany, GA,
  • Traveled by foot or automobile to sell services.
  • Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of direct TV/AT&T over those of competition.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Completed documentation smoothly to finalize sales
  • Met or exceeded sales quotas 3 months out of 3
CNC Machinist, 07/2015 to 11/2017
Grennfield IndustriesCity, STATE,
  • Properly loaded and unloaded materials in and out of machines.
  • Manually set up machinery and equipment, and grinders.
  • Monitored machine operation and diagnosed malfunctions.
  • Performed accurate tool changes and offsets.
  • Loaded and unloaded parts to maintain high level of production.
  • Maintained tight tolerances with design specifications.
  • Planned, scheduled and delegated daily work.
  • Responsible for achieving production requirements.
  • Prepared and maintained production reports and personnel records.
  • Tested products or subassemblies for functionality or quality.
  • Kept work areas clean and neat.
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
Warehouse Material Handler, 05/2012 to 06/2015
Proper PolymersCity, STATE,
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Manually set up machinery, lathes and grinders.
  • Complied with company and OSHA safety rules and regulations.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Observed safety procedures and practices to prevent injury.
  • Leveraged forklift, hand truck or electric dolly to move or stack materials.
  • Identified, communicated and resolved issues to avoid disruptions in material movement.
Diploma: High School, Expected in 2012 to Westside High School - Anderson, SC
Native or Bilingual

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Resume Overview

School Attended

  • Westside High School

Job Titles Held:

  • Store Manager
  • Retail/Sales Associate
  • Door Salesman
  • CNC Machinist
  • Warehouse Material Handler


  • Diploma

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