store manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Results-focused high-volume Store Manager versed in all aspects of running low and high volume retail establishments. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. People-focused to ensure top-tier training, development and growth for all employees. Sales expert with unparalleled communication and relationship-building talents.
Skills
Store operations oversight
Employee supervision and retention
Staff training and development
Retail inventory management
Outstanding communication skills
Project management
Profit and loss accountability
Recruiting and hiring
Experience
Store Manager, 02/2021 to Current Claire's Accessories – Grove City, PA,
Oversaw all store operations while generating $5.5 million in annual sales.
Lead a team of 49+ employees in the highest volume store in the district that spanned 5 states.
Exceeded store record holiday sales in 2021.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
Managed inventory tracking and physical inventory counts to minimize loss.
Implemented succession planning by training and developing 8 associates into leadership roles.
Grew store scorecard results drastically within 9 months of being with Vans, while lowering shrink percentage within 6 months.
General Manager, 01/2020 to 02/2021 Thompson Creek Windows – Landover, MD,
Oversaw store operations while generating $5.8 million in annual sales.
Lead a team of 36 employees and 5 managers.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Regularly evaluated employee performance, provided feedback and coaching for all employees.
Increased salon customer loyalty, brought in new customers with referrals and new customer service strategies.
Oversaw all aspects of the store and salon to ensure profitability.
General Manager, 02/2017 to 01/2020 Tk Elevator – Springfield, MO,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
Oversaw inventory management through cycle counts, audits and shrink control.
Recovered $60k in theft and was given a camera system to assist in deterring theft.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw store operations while generating $1.8 million in annual sales.
Lead a team of 23 employees and 4 managers.
General Manager, 08/2016 to 02/2017 Tk Elevator – Syracuse (East Syracuse), NY,
Managed inventory tracking and physical inventory counts to minimize loss.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
Stayed with store and finished all sales and operations through close of business due to company filing for bankruptcy.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw store operations while generating $800k+ in annual sales.
Acting Store Manager, 03/2015 to 08/2016 Vera Bradley, Inc. – Buffalo, NY,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
Managed inventory tracking and physical inventory counts to minimize loss.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Assessed, optimized and elevated operations to target current and expected demands.
Keyholder, 10/2011 to 03/2014 Ben Bridge Jeweler – Rancho Cucamonga, CA,
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Balanced registers, reconciled cash and made bank deposits to facilitate opening and closing duties.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assisted in store operations while generating $4.0-$5.5 million in annual sales.
Education and Training
High School Diploma: , Expected in 01/2012 to Mcnary High School - Keizer, OR GPA:
License : Cosmetology, Expected in 2015 to Aveda Institute Provo - Provo, UT GPA:
Accomplishments
Led team to achieve record sales throughout holiday, earning recognition from corporate leaders and receiving a financial reward.
Bonuses 7/9 months at Vans, beginning month 1, in a new role.
Won 2 regional awards for top denim sales at Calvin Klein with financial reward.
Won B2S Grand Prize in B2S contest with financial reward for every employee.
Trained, Developed and secured 17 employees into lead and management roles since 2012.
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