store manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Quality focused individual adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Wilberforce UniversityWilberforce, OHExpected in 05/2005 ā āBachelor of Arts:Mass Communications - GPA:
Experience
Approved Cash Advance - Store Manager North Shore, LA, 03/2017 - 08/2022
Assessed, optimized and elevated operations to target current and expected demands.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Increased profits 200% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw daily cash register operations and cash management and kept errors at 0% rate by implementing a strict reporting system.
Diminished total loss by 0% by implementing effective operational improvements.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained daily record of all transactions.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Prioritized sanitation, safety and health standards in work areas.
Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising based on current promotions.
Addressed customer inquiries and resolved complaints.
Contributed to merchandising ideas at team sales meetings.
Collaborated with Company Owner to recruit and develop personal and cultivate top performance.
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