, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Summary
Quality focused individual adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.
Experience
Store Manager, 03/2017 to 08/2022 Approved Cash Advance – North Shore, LA,
Assessed, optimized and elevated operations to target current and expected demands.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Increased profits 200% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw daily cash register operations and cash management and kept errors at 0% rate by implementing a strict reporting system.
Diminished total loss by 0% by implementing effective operational improvements.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained daily record of all transactions.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Prioritized sanitation, safety and health standards in work areas.
Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising based on current promotions.
Addressed customer inquiries and resolved complaints.
Contributed to merchandising ideas at team sales meetings.
Collaborated with Company Owner to recruit and develop personal and cultivate top performance.
Store Manager, 06/2013 to 01/2016 Approved Cash Advance – Olive Branch, MS,
Assessed, optimized and elevated operations to target current and expected demands.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising based on current promotions.
Trained all new assistant managers and associates s on store security, monetary procedures and customer service expectations.
Counted cash drawers and made bank deposits.
Coordinated sales reports, reconciled accounts and made bank deposits.
Kept accounts current and funds deposited to keep on-site cash low.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Created attractive store displays to generate customer interest and boost sales.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Prioritized sanitation, safety and health standards in work areas.
Assistant Manager, 07/2006 to 02/2013 Eegee's – Gilbert, AZ,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize team productivity.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Education and Training
Bachelor of Arts: Mass Communications, Expected in 05/2005 Wilberforce University - Wilberforce, OH GPA:
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