LiveCareer-Resume

store manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

An ambitious, creative and highly motivated individual with 13+ years of extensive experience in retail, sales and customer service along with training and development. Having a proven track record of maximizing sales by providing an enjoyable shopping experience for customers through effective merchandising, marketing and business planning. Creates an inclusive and supportive culture of open communication, empowerment and accountability. Hands-on team leader who builds, coaches and motivates high performing talent. Recognized for a strong work ethic, integrity and a high degree of personal initiative.

Skills
  • Knowledgeable in Microsoft word
  • Retail POS software
  • Customer service
  • Policies and Procedures
  • Financial, and expense management
  • Succession planning
  • Typing 50 wpm
  • Strategic selling
  • Data collection and analysis
  • Time management
  • Processing shipment
  • Inventory Management
  • Focus and Follow-Through
  • Management Team-Building
  • Payroll Management
Education
James Bowen High School Chicago, IL, Expected in GED : - GPA :
Work History
Tire Kingdom - Store Manager
Jacksonville, FL, 10/2018 - 09/2021
  • Managed team of 13 sales associates including management successfully in fast paced environment through proactive communication and positive feedback
  • Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
  • Able to tactfully deal with difficult customers
  • Execute business plans using IT databases that record sales figures for data analysis and forward planning
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Ensuring store operates efficiently and effectively in all operational areas such as stock control, admin, loss prevention and presentation
  • Ensured compliance of all state, local and federal regulations relating to total store operations including Human Resources, risk management, and OSHA
  • Managed inventory control, cash control and store opening and closing procedures.
Smartstyle Hair Salons - Assistant Manager
Clinton, UT, 03/2011 - 10/2018
  • Supported store manager in leading team to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers
  • Execute company directives for merchandising placement, visuals displays and signage
  • Achieve accuracy in executing markdowns, was also stock manager, would receive and inspect shipment, process shipment, sensor and tag merchandise, flow all new inventory to sales floor, kept stock room neat, clean and organized, also inventory items using company software.
  • Controlled and minimized shrink along with payroll budgets
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Uc Health - Information Operator
Cincinnati, OH, 02/2007 - 01/2011
  • Provide directory assistance to customers calling 411, quickly search databases while answering customer questions, would receive over 300 calls per day.
  • Consistent and constant directory search through electronic databases and online phone books
  • Familiarization with computers, computer functions, computer applications and software programs to ensure quick contact location
  • Types location or spelling of name on computer terminal keyboard and scans directory or microfilm viewer to locate number
  • Maintaining calm and sufficient response to guarantee quick and successful information requested upon every phone call
  • Improved average talk time by 10% and maintained monthly customer satisfaction rating of 94% or higher also 50 WPM typist
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

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Resume Overview

School Attended

  • James Bowen High School

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Information Operator

Degrees

  • GED

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