Multi-talented Manger with 4 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Product and service knowledge
Sales monitoring
Project management abilities
Inventory control
Customer relations
Inventory management
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Teamwork
Customer assistance
Flexible
Dedicated team player
Cash handling accuracy
Staff mentoring
Merchandise restocking
Loss prevention
Customer greeting
POS system operation
Education and Training
Highland Park High SchoolSaint Paul, MNExpected in 08/2018 ā āHigh School Diploma: - GPA:
Century CollegeWhite Bear Lake, MNExpected in 11/2019 ā āE.M.S Certificate :Emergency Medical Technology - GPA:
Experience
Kroger - Store Manager Neenah, WI, 09/2017 - 08/2018
Increased profits 30% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Processed shipments and maintained stock shelf organization.
Hired, trained and managed team of 9 associates, including evaluating performance and enforcing disciplinary actions.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Updated store pricing, signage and merchandising based on current promotions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Sonic Drive-In - Assistant Manager Salisbury, NC, 08/2018 - 01/2019
Evaluated employee performance and developed improvement plans.
Cultivated customer loyalty by training team members in industry-leading service standards.
Developed and implemented performance improvement programs, resulting in 20% increase in efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Enhanced sales by implementing merchandising and promotional improvements.
Planned and prepared workflow schedules, delegating tasks for 9 member team.
Coached and mentor's employees by delivering training, guidance and performance monitoring.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize team productivity.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Sonic Drive-In - Assistant Manager Sebring, FL, 09/2019 - Current
Completed inventory audits to identify losses and project future demands.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Mentor's staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Delegated daily tasks to team members to optimize team productivity.
Accomplishments
Met monthly sales goals for 5 months straight.
Contributed to a 20% drop in shoplifting through increased awareness and intervention measures
Routinely helped as many as 30 customers each day in a high-volume retail outlet.
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