store manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Quality and focused skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Customer-oriented offering over 13+years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Sales professional
  • Outstanding communication skills
  • Team-oriented
  • Employee training
  • Operational budgeting
  • Staff training and development
  • MS Office proficient
  • Retail inventory management
  • Project management
  • Program implementation
  • Reliable
  • Shift checklists
  • Accurate cash handling
  • Performance improvements
  • Sound judgment
  • Cross-functional team management
  • Profit and loss accountability
  • Employee development
  • Purchasing and planning
  • Cost analysis and savings
  • Policy/program development
  • Financial administration
  • Supervision and training
  • Proficient in Excel
  • Customer retention
  • Schedule management
  • Compensation/benefits administration
  • Recruiting and hiring
  • Driving business growth
  • Customer outreach
  • Creating store processes
  • Store growth planning
  • Building brand awareness
  • Leadership development
  • Clerical
  • Critical thinking
  • Leadership
  • Conflict resolution
  • Friendly, positive attitude
  • Planning
  • Team building
  • Team management
  • Relationship building
  • People skills
  • Able to lift 50+ lbs.
  • Prepared and packaged wholesale orders for distribution.
  • Cash register operation
  • POS system operation
  • Customer assistance
  • Payment processing
  • Troubleshooting
  • Basic math
  • Analytical
  • Supervision
  • Time management
  • Multitasking
  • Data management
  • Customer service
Store Manager, 01/2019 to 02/2021
KrogerPaducah, KY,
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Collaborated with CEO to recruit and develop personnel and cultivate top performance.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Boosted sales by 65% by cultivating customer rapport and delivering superior customer service.
  • Reduced process lags by effectively managing 15 employees for productivity, efficiency and improvement.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 15 associates.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Worked closely with CEO to formulate and build store brand and strategy.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Achieved sales quota of $6000 a week by incorporating social media and brand marketing.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Oversaw POS operations and cash management to reduce errors.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Interviewed, hired, supervised and trained 15 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Restaurant Manager, 09/2016 to 11/2019
Miller's Ale HouseOrlando, FL,
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Updated computer systems with new pricing and daily food specials.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Managed accounts payable, accounts receivable and payroll.
  • Obtained highest rating from county health department after implementing Serve Safe requirements.
  • Developed and maintained exceptional customer service standards.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Retail Pricing Coordinator, 08/2007 to 08/2016
Micro CenterPaterson, NJ,
  • Constructed product displays and hung new signage.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Checked products for quality and accurate pricing.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Reduced process lags by effectively managing receiving staff to ensure optimal productivity.
  • Analyzed rates and summarized findings in regular reports to management.
  • Handled bidding processes, including coordinating materials, analyzing proposals and managing implementations for awarded contracts.
  • Communicated with vendors to set up long-term discounts and special vendor deals.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Hired, trained, supervised and motivated team of 5 retail professionals to provide knowledgeable and fast service to every guest.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Delegated tasks to employees based upon individual strengths and experience in receiving.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Hired, trained, supervised and motivated team of25 retail professionals to provide knowledgeable and fast service to every guest.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Built lasting client relationships by organizing and planning sales events.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Increased sales on consistent basis by developing key customer relationships.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted average of 45 customers per day in finding or selecting items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Help customers load purchased equipment when necessary.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
GED: , Expected in 05/2005
Gwinnett Technical College - Lawrenceville, GA

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Resume Overview

School Attended

  • Gwinnett Technical College

Job Titles Held:

  • Store Manager
  • Restaurant Manager
  • Retail Pricing Coordinator


  • GED

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