LiveCareer-Resume

store manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Sales professional
  • Reliable
  • Team-oriented
  • Accurate cash handling
  • Employee training
  • Outstanding communication skills
  • Customer retention
  • Schedule management
  • Recruiting and hiring
Education and Training
Fryeburg Academy Fryeburg, ME, Expected in 06/2009 High School Diploma : - GPA :
Southern Maine Community College South Portland, ME Expected in Associate of Arts : Liberal Arts and General Studies - GPA :
Experience
Raymour & Flanigan Furniture - Store Manager
Paramus, NJ, 10/2014 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
Carelink - Shift Supervisor
Harleysville, PA, 06/2011 - 06/2016
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Complied with health and sanitation practices and procedures.
  • Processed admission payments and provided tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Mastered operation, maintenance and troubleshooting of projection equipment, computers and software and solved complex technical problems without delay or inconvenience to guests.
  • Delivered flawless visual and audio presentations for guests by keeping audio in sync with video, optimizing audio level and monitoring screen image for focus, brightness and cleanliness.
  • Started projectors and opened shutters to project images onto screens.
  • Spliced and rewound films onto reels automatically or by hand after showings and returned film to protective cases.
  • Inspected projection equipment prior to operation to verify proper working order and address problems.
  • Monitored day-to-day operations to maintain sound and image projection quality standards.
  • Operated equipment showing films in multiple theaters at once to as many as 800 viewers.
  • Prepared showings by inserting film into top magazine reel, or threaded film through series of sprockets and guide rollers, before attaching end to take-up reel.
Ibc - Sales Associate
Bixby, OK, 10/2011 - 08/2012
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Increased purchase amounts by cross-selling with similar products.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
Arby's, Llc - Shift Leader
Naperville, IL, 05/2010 - 04/2011
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Directed employees through daily routines.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Taught staff upselling techniques to meet revenue targets.

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Resume Overview

School Attended

  • Fryeburg Academy
  • Southern Maine Community College

Job Titles Held:

  • Store Manager
  • Shift Supervisor
  • Sales Associate
  • Shift Leader

Degrees

  • High School Diploma
  • Associate of Arts

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