LiveCareer-Resume

store manager resume example with 7 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Store Manager with over 10 years of customer service experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Recruiting and Hiring
  • Documentation and Reporting
  • Policies and Procedures
  • Shift Scheduling
  • Hardware Diagnostics
  • Call Center Operations
  • Hardware Upgrades
  • Customer Support Needs Assessment
  • Windows XP/Vista
  • Technical Troubleshooting
  • Collaborative Team Player
  • Service Schedule Coordination
  • Customer Service Support
  • Defect Analysis and Resolution
  • Resolving Problems and Incidents
  • Microsoft Certification
  • Teamwork and Collaboration
  • Attention to Detail
  • Interpersonal Skills
  • Help Desk Support
  • Error Detection
  • Organizational Skills
  • Troubleshooting Network Issues
  • Verbal and Written Communication
  • Customer Service
  • System Performance Assessments
  • Documentation Development
  • Account Administration
  • Multitasking and Prioritization
  • Microsoft Windows and Office
  • Hardware and Software Repair
  • Computer Diagnostics
  • Analytical and Methodical
  • Issue and Resolution Tracking
  • Tracking and Documentation
  • Training Materials Development
  • System Performance Assessment
  • Software Evaluation
  • Linux Programming and Administration
  • Microsoft Certified Solutions Associate (MCSA) Certificate
Education and Training
SUNY Buffalo State Buffalo, NY Expected in 05/2019 Bachelor of Science : Buisness - GPA :
Riverside Institute Of Technology Buffalo, NY Expected in 06/2012 High School Diploma : - GPA :
Experience
Zumiez Inc. - Store Manager
Corona, CA, 03/2020 - Current
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Monitored phone calls to provide feedback and coaching.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Audited customer account information to identify issues and develop solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Bonita Unified School District - Contact Tracer
San Dimas, CA, 03/2020 - 03/2022
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Delivered healthy living and disease management information to specific population groups.
  • Educated clients on options to assist in making informed decisions.
  • Furnished case patients with contact information outlined in NY protocol for local health department to support contact tracing.
  • Provided information to access financial assistance, legal aid or housing.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Created and oversaw training courses focused on team and community education.
  • Maintained contact with Contact Tracers and assigned to NY officials to receive assignments and meet health department needs.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
Leaffilter North, Llc - Corporate Trainer
Lorain, OH, 01/2016 - 08/2021
  • Executed [Number] annual training sessions for internal and external clients.
  • Developed and implemented competency program with 100% success rate.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
  • Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
  • Prepared digital training materials including workbooks, manuals and self-paced guides.
  • Wrote, optimized and monitored training processes.
  • Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
New York Community Bancorp, Inc. - Customer Service Representative
Hollywood, FL, 08/2016 - 04/2021
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Kept records of parts and equipment used in projects to update inventory.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Provided live camera-based support, facilitating remote repairs.
Accomplishments
  • Promoted to Store Manager after six months in the Assistant Manager position.
  • Awarded “Top Sales Manager of the Year” in 2022.
  • Exceeded sales goals by average of 80% in one year.
  • Promoted from sales associate to assisstant manager , in less than 12-months.

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Resume Overview

School Attended

  • SUNY Buffalo State
  • Riverside Institute Of Technology

Job Titles Held:

  • Store Manager
  • Contact Tracer
  • Corporate Trainer
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • High School Diploma

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