Drive company advancement by translating C-level directives into actionable initiatives to strategically impact [Type] operations. Expert in stakeholder relations, supply chain management and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Retail inventory management
Operational budgeting
Outstanding communication skills
Sales professional
Staff training and development
Project management
Risk management
Cost analysis and savings
Profit and loss accountability
Employee development
Schedule management
Supervision and training
Purchasing and planning
Financial administration
Program implementation
Experience
02/2022 to Current
Store ManagerOllie's Bargain Outlet – Cincinnati, OH,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
10/2016 to 02/2022
Comercial Account ManagerFedex Cross Border – Petaluma, CA,
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Managed budgeting, forecasting and performance for all accounts.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Streamlined operational efficiencies by developing customer service protocols and standards.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Managed existing portfolio and potential leads using CRM system.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Saved costs by negotiating product prices and equalizing freight rates.
Assessed processes used to send products to customers and discovered improved method.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Created, guided and executed projects through sales, design and staff management from concept to completion.
Designed timelines for services and alerted customers of changes or updates frequently.
Improved productivity by overseeing and supporting account management team.
Adjusted financial schedules and prices by applying supply management department cost information.
Grew company revenue and rebuilt customer loyalty.
Exceeded sales goals for accounts by upselling products to existing customers.
Increased yearly sales by cultivating customer relations and resolving service requests.
Improved customer confidence and recovered previous year sales losses by building and renewing customer relationships to define market opportunities.
Increased sales by cultivating successful customer relations and efficiently resolving service requests.
Formulated plans to expand business operations, growing overall territory and client base.
Elevated client retention rating by negotiating product pricing, freight rates and delivery and payment terms to beat competition.
04/2009 to 06/2016
OwnerMotores JC – City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Education and Training
Expected in 01/2018 to to
Bachelor of Science: Psychology Colorado Technical University - Colorado Springs, CO GPA:
Expected in 06/1998 to to
Associate in Airline And Tourism: Management Information Systems Emory University. - Bayamon, PR GPA:
Expected in to to
: Jewish Studies Jewish Theological Seminary. - New York, NY GPA:
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