Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Performance Assessment
Focus and Follow-Through
Sales Promotion
Verbal and Written Communication
Employee Motivation
Records Organization and Management
Staff Scheduling
Customer Service Management
Policy Development and Enforcement
Originality and Creativity
Training Management
Team Leadership
Recruitment and Hiring
Work History
01/XXX1 to Current
Store ManagerLittle Professor – Homewood, AL,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Supervised guests at front counter, answering questions regarding products.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed inventory control, cash control and store opening and closing procedures.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
03/2017 to 01/XXX1
Operations ManagerNutrien Ltd. – Five Points, CA,
Direct managed up to 20 cashiers, 2 Team Leads, when MOD managed up to 87 associates.
Inventory Control- DTS orders, OOS program, damages, returns, theft (employee & customers), shrink,
firearm counts monthly, all process in the store are being completed properly and on time.
Safety- Conduct weekly and monthly safety walks, ensure safety topics are being talked about in
morning and evening huddles.
PIT certified.
Certified to sale firearms.
Outstanding Customer Service- Customer complaints and compliments.
1 in Inventory Control processes in our district and #2 for OSAT.
Assigned tasks daily to Team Leads and followed up to ensure their completion on time.
Reviewed firearm paperwork every morning shift and night shift for any discrepancies, as needed
completed firearm sales.Preformed firearm traces, acquired and dispositioned firearms in Bound Book,
Entered customers firearms in to Bound Book and sent them out for repair as needed.
Have contest to help promote company credit cards- incentives for all associates to help achieve store
and company goals.
Loss Prevention- watch video and watch customer habits.
Notified authorities and LP department of
anyone caught or ran out to send out a BOLO.
Ensured all monthly BLITZ basket training was done
monthly to help deter and prevent theft (BOB, LISA).
09/2005 to 03/2017
Assistant ManagerPlanet Fitness – Lumberton, NC,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Daily ordering of product to ensure store is stocked to maximize sales.
Completion of food handlers certification.
Education
Expected in to to
No Degree: Criminal Justice Kaplan University Online - Online, GPA:
Expected in 05/1993 to to
High School Diploma: S. H Rider High School - Wichita Falls, TX, GPA:
Certifications
Loss Prevention (4 years)
Inventory Control (4 years)
Team Management (4 years)
Profit & Loss (4 years)
Recruiting (4 years)
Management (10+ years)
Payroll (6 years)
Assistant Manager Experience (10+ years)
Logistics (6 years)
Merchandising (10+ years)
Operations Management (4 years)
Pricing (10+ years)
Management
Leadership
Certifications and Licenses
PIT-Power Industrial Truck- forklift January XXX0 to January XXX1 Being a
Manager I had to get PIT certified to run the forklift. I was also certified to
be a PIT coach, to train employees for be certified to run forklift. I had to
recertify every 6 months. Certified to sale firearms January XXX0 to January
XXX1 Being a Manager I had to be certified to sale gun and to approve fun
sales. Recertification had to be done every 6 months.
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