LiveCareer-Resume

store manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

To allow myself to utilize my education, skills and past experiences in a way that benefits the company. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Training Management
  • Business Leadership
  • Team Leadership
  • Management Team Building
  • Sales Strategies
  • Employee Supervision and Motivation
  • Hiring and Onboarding
  • Team Building and Leadership
  • Staff Development
  • Pricing Strategies
  • Budget Control
  • Payroll Management
Experience
03/2020 to Current
Store Manager Pet Supplies Plus Findlay, OH,
  • Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
  • Support training, coaching, and development of retail associates.
  • Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
  • Resolve customer issues and increase customer satisfaction.
  • Communicate and execute company’s standards and directives to staff.
  • Ensure proper lab production so that “Now Service” and “Ready When Promised” are achieved
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Managed client frame selection processes and walked through lens options.
  • Repaired and adjusted frames to meet customer needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Handled delegated tasks.
09/2018 to 03/2020
Sales Floor Team Leader Nw Exterminating Co Rockingham, NC,

• Set and met sales goals and quotas.

• Achieved perfect accounting for precise inventory.

• Trained team members in customer engagement and satisfaction in order to attain an overall-better guest experience.

• Established daily, weekly, and monthly sales goals.

  • Greet and assist all customers.
  • Deliver a consistent customer experience by gaining trust and respect with our customer.
  • Maintain a culture that builds exceptional internal and external customer experiences.
  • Maintains high customer readiness standards and delivers a neat, clean and easy to shop store environment.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
08/2016 to 08/2018
Office Manager Nw Exterminating Co Tucker, GA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed office budget to handle inventory, postage and vendor services.
06/2013 to 05/2016
Office Manager Royal Palm Chiropractic And Physical Therapy City, STATE,
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with referrals and prepared medical records for patients.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
Education and Training
Expected in to to
BBA:
University of Puerto Rico - Aguadilla - Aguadilla, PR
GPA:

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Resume Overview

School Attended

  • University of Puerto Rico - Aguadilla

Job Titles Held:

  • Store Manager
  • Sales Floor Team Leader
  • Office Manager
  • Office Manager

Degrees

  • BBA

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