Store Manager resume example with 8+ years of experience
Seasoned Manager with 3 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Skillfully control shrinkage, oversee inventory and lead financial operations for Wholesale/Retail companies. Skilled Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
High-performing Customer Service Certified Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
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- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels significantly.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Completed Monthly profit and loss performance reports.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Demonstrated new products, procedures and techniques to employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Oversaw and optimized work of 36 employees performing high-quality stocking, shipping/receiving, unloading/loading, general sales, and money handling.
- Hired, trained and mentored staff to maximize effectiveness.
- Developed and maintained relationships with frequent customers and suppliers through continual communication and by providing excellent customer service.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Completed orders through a set system and organized product deliveries to meet customer timetables.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented new marketing initiatives to drive sales and improve overall performance.
Certificate of Proficiency, certified in the providing of excellent customer service to any and all customers.
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Resume Overview
School Attended
- Thousand Oaks High School
Job Titles Held:
- Store Manager
- Manager
- Sales Associate
Degrees
- High School Diploma
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