Sales-driven Manager offering 13 years of extensive experience in wholesale beauty supply operations. Solution-oriented critical thinker with remarkable decision-making abilities. Seeking to leverage my strong leadership and interpersonal skills to deliver top-tier customer experiences.
Skills
Apple macOS
Microsoft Office
Multitasking and Organization
Payroll Management
Sales Strategies
Cash Management
Store Merchandising
Sales Tracking
Shift Scheduling
Compliance
Management Team-Building
Verbal and Written Communication
Employee Training
Recruiting and Hiring
Customer Service
Time Management
Inventory Management
Leadership
Staff Supervision
Work History
03/2017 to Current
Store ManagerWeis Markets, Inc. – Hagerstown, MD,
Opened new location in Knightdale, NC in February 2020
Developed new store location from ground up by hiring and training efficient team.
Grew store sales consistently every quarter while maintaining a lean budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Upheld and communicated store programs and standards to employees for optimal customer service, safety and cleanliness.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates on product knowledge by using wide variety of training tools.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Approved regular payroll submissions for employees.
Protected store from loss or theft by setting and enforcing clear security policies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Devised processes to boost long-term business success and increase profit levels.
Analyzed and interpreted store trends to facilitate planning.
01/2017 to 03/2017
Assistant Store ManagerGuess?, Inc. – Humble, TX,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained positive customer relationships by responding quickly to customer service needs.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
01/2009 to 01/2017
Sales AssociateTyler Technologies – Denver, CO,
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Solved customer challenges by offering relevant products and services.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Recommended accessories and complementary purchases to boost revenue.
Increased sales by offering advice on purchases and promoting additional products.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Engaged with customers to effectively build rapport and lasting relationships.
04/2007 to 02/2020
CosmetologistThe Edgewater – Madison, WI,
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Created marketing advertisements to increase awareness of services and products.
Offered professional cuts, color and styling services to salon customers.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Expected in 04/2007 to to
Associate In Cosmetology : Lenoir Community College - Kinston, NC GPA:
Expected in 06/2004 to to
: Interior Merchandising East Carolina University - Greenville, NC GPA:
Expected in 06/2001 to to
High School Diploma : D.H. Conley High School - Greenville, NC, GPA:
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