store manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Skills
Budget Control
Assignment Delegation
Employee Motivation
Supplier Monitoring
Financial Statement Review
Decision Making
Quality Assurance
Training Management
Focus and Follow-Through
Originality and Creativity
Performance Assessment
Staff Scheduling
Sales Tracking
Business Leadership
Team Leadership
Problem Anticipation and Resolution
Customer Service Management
Goal Setting
Policy Development and Enforcement
Records Organization and Management
Administrative Management
Verbal and Written Communication
Recruitment and Hiring
Sales Coaching
Environmental Impact Management
POS Terminal Operations
Business Forecasting
Customer Relations
Deadline Management
Inventory Tracking and Management
Special Promotions Planning
Money Handling
Multitasking and Prioritization
Data Analysis
Presentation Development and Delivery
Payroll Administration and Timekeeping
Process Development and Streamlining
Work History
09/2019 to CurrentStore Manager Lululemon Athletica Inc | Miami Beach, FL,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated merchandise and displays to feature new products and promotions.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates on product knowledge by using wide variety of training tools.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Protected store from loss or theft by setting and enforcing clear security policies.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Analyzed and interpreted store trends to facilitate planning.
05/2020 to 12/2020Server Taher, Inc. | Thief River Falls, MN,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept track of event finances, initial deposits, due payments and final balances.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
10/2016 to 08/2019Cashier SupervisorGpm Investments | Lake City, MI,
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Built positive relationships with customers to increase repeat business.
Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Analyzed data and profit and loss statements to compose store budget.
Monitored areas for security issues and safety hazards.
Kept orderly and accurate accounting records by monitoring sales documentation.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
03/2016 to 11/2016Sales Lead KeyholderJockey International, Inc. | Lincoln City, OR,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Rotated stock according to dates and protocols.
Processed cash, credit, debit and check payments.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed store opening and closing procedures.
Improved customer service by projecting friendly and knowledgeable attitude.
Provided sales feedback to management to address concerns in sales reports.
Education
Expected in to to Bachelor of Arts | PsychologyCarleton University, Ottawa, ON, GPA:
Minor: Neuroscience
Expected in 11/2022 to to | Real Estate Salesperson Humber College , , GPA:
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