Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Knowledgeable in recruiting, training, and managing teams to meet and exceed objectives.

  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Employee training
  • Accurate cash handling
  • Staff training and development
  • Sales professional
  • Retail inventory management
  • Reliable
  • Team-oriented
  • Schedule management
  • Supervision and training
  • Customer retention
  • Employee development
  • Performance improvements
  • Sound judgment
  • Outstanding communication skills
  • Shift checklists
08/2017 to Current
Store Manager Lululemon Athletica Inc Palm Beach Gardens, FL,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, prepared and dropped deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw POS operations and cash management to reduce errors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw all store operations while maintaining/exceeding monthly sales goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Diminished total loss by implementing effective operational improvements.
05/2015 to 08/2017
Cashier/Sales Associate Gpm Investments Lebanon, VA,
  • Maintained sales floor by restocking shelves, updating pricing information and completing inventory management tasks.
  • Adhered to POS system processes and procedures by ringing sales accurately and tendering correct change, receipts and charges.
  • Monitored inventory of shopping bags and other supplies to maintain neat and orderly check-out area.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Maintained clean, orderly and well-stocked register area.
  • Built relationships with repeat customers to encourage loyalty.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Followed company safety regulations to maintain safe work environment.
  • Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Worked closely with front-end staff to assist customers.
  • Counted cash at end of shift and prepared bank deposits.
  • Kept store presentable with regular cleaning and organization.
  • Processed sales with high accuracy using Counterpoint register system.
  • Processed customer purchases and returns via cash and credit card.
  • Reported product issues, including damaged items and incorrect pricing to the manager.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Delivered consistent and dedicated service through front-end customer engagement.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Modeled customer service best practices to team members to promote positive guest experiences.
02/1998 to 06/2010
Newspaper Delivery The Telegraph And Boston Globe City, STATE,
  • Assembled newspapers with insert materials to prepare for delivery.
  • Delivered newspapers to business and residential customers on assigned route.
  • Received shipments of newspapers, sorted, assembled and bagged items and prepared deliveries.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Invoiced customers to collect payment for delivery services.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove up to 150 miles daily using to deliver The Telegraph, Boston Globe, New York Times, the Union Leader and Greek Herald
  • Completed order forms and collected payments to keep customer accounts current.
  • Serviced vending machines on regular schedule, including removing money and cleaning components.
Education and Training
Expected in 06/1996
High School Diploma:
Concord Christian High School - Concord, NH

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Resume Overview

School Attended
  • Concord Christian High School
Job Titles Held:
  • Store Manager
  • Cashier/Sales Associate
  • Newspaper Delivery
  • High School Diploma

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