LiveCareer-Resume

Store Manager resume example with 11 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Expert retail sales professional offering seven years experience in retail customer service and retail management. Focused on exceeding sales goals.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Strategic sales knowledge
  • Quick learner
  • Trusted key holder
  • MS Windows proficient
  • POS systems expert
Education
University of Memphis Memphis, TN Expected in 2010 Bachelor of Science : Philosophy - GPA :
Work History
Lululemon Athletica Inc - Store Manager
Murray, UT, 04/2015 - Current
  • Attended Trek University Management Academy in October of 2016 and brought best practices and leadership back to the company.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Trained all incoming sales team members.
  • Supervised a sales force of eight sales associates.
  • Developed a comprehensive training program for new sales associates.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
University Of Utah - Bicycle Mechanic
Cedar City, UT, 04/2014 - Current
  • Provided outstanding customer service.
  • Demonstrated strong aptitude for diagnosis and repair of all parts of a bicycle.
Ianthus Capital Management - Inventory Manager
Central Florida, FL, 04/2012 - Current
  • Attended Inventory Fantasy Camp to learn process of a full-store inventory.
  • Conducted yearly full-store inventory at multiple locations.
  • Managed monthly cycle counts by creating schedule for all locations and performing counts as necessary.
Trek Bicycle Corp - Sales Associate
Cary, NC, 04/2010 - Current
  • Maintained knowledge of current sales, promotions and policies.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Operated a POS system to itemize and complete customer purchases.

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Resume Overview

School Attended

  • University of Memphis

Job Titles Held:

  • Store Manager
  • Bicycle Mechanic
  • Inventory Manager
  • Sales Associate

Degrees

  • Bachelor of Science

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