Store Manager resume example with 11 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Expert retail sales professional offering sevenĀ years experience in retail customer service and retail management. Focused on exceeding sales goals.
Skills
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Strategic sales knowledge
- Quick learner
- Trusted key holder
- MS Windows proficient
- POS systems expert
Education
University of Memphis Memphis, TN Expected in 2010 ā ā Bachelor of Science : Philosophy - :
Work History
Lululemon Athletica Inc - Store Manager
Murray, UT, 04/2015 - Current
Murray, UT, 04/2015 - Current
- Attended Trek University Management Academy in October of 2016Ā and brought best practices and leadership back to the company.
- Assigned employees to specific duties to best meet the needs of the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Trained all incoming sales team members.
- Supervised a sales force of eightĀ sales associates.
- Developed a comprehensive training program for new sales associates.
- Reviewed operational records and reports to project sales and determine profitability.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Shared best practices for sales and customer service with other team members to help improve the storeās efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
University Of Utah - Bicycle Mechanic
Cedar City, UT, 04/2014 - Current
Cedar City, UT, 04/2014 - Current
- Provided outstanding customer service.
- Demonstrated strong aptitude for diagnosis and repair of all parts of a bicycle.
Ianthus Capital Management - Inventory Manager
Central Florida, FL, 04/2012 - Current
Central Florida, FL, 04/2012 - Current
- Attended Inventory Fantasy Camp to learn process of a full-store inventory.
- Conducted yearly full-store inventory at multiple locations.
- Managed monthly cycle counts by creating schedule for all locations and performing counts as necessary.
Trek Bicycle Corp - Sales Associate
Cary, NC, 04/2010 - Current
Cary, NC, 04/2010 - Current
- Maintained knowledge of current sales, promotions and policies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientĆØle.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Operated a POS system to itemize and complete customer purchases.
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Resume Overview
School Attended
- University of Memphis
Job Titles Held:
- Store Manager
- Bicycle Mechanic
- Inventory Manager
- Sales Associate
Degrees
- Bachelor of Science
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