Store Manager Resume Example Peddler Bike Shop

STORE MANAGER

Professional Summary

Expert retail sales professional offering seven years experience in retail customer service and retail management. Focused on exceeding sales goals.

Skills

Work History

Store Manager, 05/2015 to Current
Peddler Bike Shop – Memphis, TN

Attended Trek University Management Academy in October of 2016 and brought best practices and leadership back to the company.
Assigned employees to specific duties to best meet the needs of the store.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Trained all incoming sales team members.
Supervised a sales force of eight sales associates.
Developed a comprehensive training program for new sales associates.
Reviewed operational records and reports to project sales and determine profitability.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Handled all customer relations issues in a gracious manner and in accordance with company policies.

Bicycle Mechanic, 05/2014 to Current
Peddler Bike Shop – Memphis, TN

Demonstrated strong aptitude for diagnosis and repair of all parts of a bicycle.

Inventory Manager, 05/2012 to Current
Peddler Bike Shop – Memphis, TN

Conducted yearly full-store inventory at multiple locations.
Managed monthly cycle counts by creating schedule for all locations and performing counts as necessary.

Sales Associate, 05/2010 to Current
Peddler Bike Shop – Memphis, TN

Maintained knowledge of current sales, promotions and policies.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Developed reputation as an efficient service provider with high levels of accuracy.

Education

Bachelor of Science: Philosophy, 2010
University of Memphis - Memphis, TN

Resume Overview

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