Store Manager Resume Example
Customer-oriented leader offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
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- Analyzed the business and created/communicated clear action plans that optimized results
- Owned Total Store Goals for the Year/Month/Week/Day/Segment
- Built a team selling Store environment that delivered a fashion focused Lane Bryant Experience for our Guest
- Ensured implementation of Lane Bryant selling, incentive and product knowledge strategies
- Ensured business is driven by each segment with the Roles Leader program
- Event planning and execution
- Ensured proper floorset execution to current Brand Standards
- Ensured effective execution of all operational activities/tasks
- Ensured all communications are shared with Store Leaders and Associates
- Managed merchandise flow/freight processes
- Managed controllable expenses
- Maintained policies and procedures and overall Store controls including Loss prevention/safety
- Supported and executed company test initiatives
- Accountable for shrink results and safety awareness
- Attracted, hired, developed and retained top talent
- Coached and maximized the abilities of all Associates
- Maximized sales potential through timely performance management
- Built a team which supported current selling/servicemodel
- Succession planning by creating internal bench strength
- Ensured each Associate completed on boarding and all required training programs
- Ensured proper scheduling to optimize Store Payroll
- Provided students with appropriate learning activities in the academic subject area.
- Carried out the absent teacher's prepared lesson plans and any special duties assigned to the absent teacher (bus duty, hall duty, lunch/recess duty, etc.).
- Used the absent teacher's classroom discipline plan and gave specific directions about desired behavior.
- Consulted with the administration and/or staff to resolve any questions/concerns.
- Complied with all building and Human Resources procedures and schedules.
- Provided a summary for the absent teacher at the end of the day of work completed and any special situations encountered.
- Interviewed applicants, individuals receiving services, and resourced persons and conducted home/site visits to assess the need for services and provided information and referral to other resources.
• Conducted reviews to determine eligibility and functional needs.
• Obtained, verified, and calculated income and resources to determine financial eligibility for Title XX programs.
• Maintained case record documents and entered information in an automated system, establishing a record for each individual receiving service.
• Monitored through contacting individuals receiving services to determine if services are meeting the individual's needs.
• Developed/coordinated/reviewed service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorized services appropriately and accurately to meet the individual's needs.
• Prepared basic level ongoing or special narrative or statistical reports.
- Responded to customer and associate incidents to facilitate first aid and minimize company liability
- Recovered stolen merchandise and apprehended shoplifters and other people who committed fraud or other criminal acts against the company
- Investigated criminal violations against the person or property of any customer or associate that was committed on company premises
- Prepared prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
- Maintained strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
- Promoted shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
- Successfully completed all Asset Protection training requirements including CPR and First Aid and maintained personal certifications as required by law
- Conducted audits to ensure sales departments were compliant to merchandise exposure standards and asset protection policies
- Testified in court concerning any case, criminal or civil, wherein the company was a party of interest to which the Asset Protection Store Detective was summoned
- Worked on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
- Responded to alarm conditions at assigned store
- Followed shortage programs and procedures
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Resume Overview
School Attended
- Sam Houston State University
Job Titles Held:
- Store Manager
- Substitute Teacher
- Community Care Worker
- Loss Prevention Detective
Degrees
- Bachelor of Arts : Criminal Justice
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