Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Reliable
Outstanding communication skills
Accurate cash handling
Shift checklists
Project management
Team-oriented
Employee training
Sales professional
Retail inventory management
Staff training and development
Purchasing and planning
Cost analysis and savings
Employee development
Performance improvements
Schedule management
Policy/program development
Profit and loss accountability
Financial administration
Cross-functional team management
Recruiting and hiring
Sound judgment
Sales Techniques
POS
Retail buying
Visual displays
Friendly and outgoing
Floor set design
Store maintenance
Display resetting
Seasonal promotions
Product expertise
Retail sales campaigns
Experience
09/2014 to Current
Store ManagerMejuri – Washington, DC,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Strengthened work flow productivity by hiring, managing and developing top talent.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw all store operations while generating $[Amount] in monthly sales.
Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
Corrected operational discrepancies by developing and executing process improvements.
Implemented succession planning by training and developing [Number] associates into leadership positions.
05/2001 to 03/2011
Merchandise Manager Petco – Virginia Beach, VA,
Assessed purchasing needs and reviewed in-store sales and inventory levels.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Consulted with management and advertising teams to plan optimal promotions.
Placed prices and descriptive signage to enhance displays and promote items.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Built effective partner store relationships to improve customer satisfaction.
Updated 10,000-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
Established and maintained proper high-traffic displays, resulting in increased sales.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Managed purchasing process for entire department.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Presented updated floor plans and design strategy to store management.
Promoted new product releases and limited edition items to drive sales.
Restructured merchandising strategy to promote high value and products.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Supervised up to [Number] employees on merchandising team.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
06/2000 to 07/2001
MerchandiserPetco – Wantagh, NY,
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Printed labels and tags for for-sale merchandise.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Communicated and coordinated planogram execution with store management.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
Assisted in gathering and moving materials and equipment for assigned displays.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Displayed appropriate signage for products and sales promotions.
Education and Training
Expected in 06/1996
High School Diploma: North Tonawanda High School - North Tonawanda, NY GPA:
Expected in 05/2000
Bachelor of Science: Merchandising And Buying Operations SUNY Buffalo State - Buffalo, NY GPA:
Expected in 06/2000
: Merchandising And Buying Operations Fashion Institute Of Technology - New York, NY GPA:
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