Store Manager Resume Example Dunkin' Donuts

STORE MANAGER

Professional Summary

Determined and responsible Store Manager with more than 4 years of success boosting efficiency and streamlining procedures for different groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Skills

Order management
Team leadership and coaching
Maximizing profitability
Relationship building and management
Order processing
Opening and closing procedures
Bank deposit procedures
Mathematical aptitude
Vendor management
Operations
Product and service sales
Sales expertise

Staff Management
Hourly shift management
Financial operations management
Staff training and development
Training and mentoring
Customer Relations
Merchandising expertise
Customer-oriented
POS systems
Merchandising
Strategic thinker

Work History

Store Manager, 02/2020 to Current
Dunkin' Donuts – Troy, NY

Completed weekly profit and loss performance reports.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Analyzed and interpreted store trends with Radiant to facilitate planning.
Created work schedules according to sales volume and number of employees.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Oversaw, trained and encouraged 12 crew members, promoting culture of efficiency and performance.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Rotated merchandise and displays to feature new products and promotions.

Cashier, 05/2016 to 03/2020
Dunkin' Donuts – Slingerlands, New York

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.

Crew Member, 02/2007 to 07/2007
McDonald's – Midlothian, VA

Collaborated with team members to complete efficient work and bring in top hauls.
Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Adhered to company safety standards, including cleaning and emergency procedures.
Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Performed shift change tasks each day to keep store efficient and neat.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Checked completed orders for accuracy and bagged meals for easy carrying.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Processed payments and counted change to complete transactions.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

Greenhouse Attendant, 12/2002 to 05/2003
Cooperative Extension – Schenectady, New York

Planted, cultivated and harvested various types of trees, shrubs and plants.
Identified plant diseases and researched methods for mitigation.
Assisted customers with finding requested plants and flowers.
Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Rearranged planting beds and flower gardens seasonally.
Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma: 06/2005
L.C Bird High School - Richmond, VA

Resume Overview

Companies Worked For:

Dunkin' Donuts
McDonald's
Cooperative Extension

School Attended

L.C Bird High School

Job Titles Held:

Store Manager
Cashier
Crew Member
Greenhouse Attendant

Degrees

High School Diploma : 06/2005

Store Manager Resume Example

Resume Score: 80%

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