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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Professional Summary

Determined and responsible Store Manager with more than 4 years of success boosting efficiency and streamlining procedures for different groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Skills
  • Order management
  • Team leadership and coaching
  • Maximizing profitability
  • Relationship building and management
  • Order processing
  • Opening and closing procedures
  • Bank deposit procedures
  • Mathematical aptitude
  • Vendor management
  • Operations
  • Product and service sales
  • Sales expertise
  • Staff Management
  • Hourly shift management
  • Financial operations management
  • Staff training and development
  • Training and mentoring
  • Customer Relations
  • Merchandising expertise
  • Customer-oriented
  • POS systems
  • Merchandising
  • Strategic thinker
Work History
Store Manager, 02/2020 to Current
Dunkin' Donuts – Troy, NY
  • Completed weekly profit and loss performance reports.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Analyzed and interpreted store trends with Radiant to facilitate planning.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Oversaw, trained and encouraged 12 crew members, promoting culture of efficiency and performance.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Rotated merchandise and displays to feature new products and promotions.
Cashier, 05/2016 to 03/2020
Dunkin' Donuts – Slingerlands, New York
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Crew Member, 02/2007 to 07/2007
McDonald's – Midlothian, VA
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Adhered to company safety standards, including cleaning and emergency procedures.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Processed payments and counted change to complete transactions.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Greenhouse Attendant, 12/2002 to 05/2003
Cooperative Extension – Schenectady, New York
  • Planted, cultivated and harvested various types of trees, shrubs and plants.
  • Identified plant diseases and researched methods for mitigation.
  • Assisted customers with finding requested plants and flowers.
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Rearranged planting beds and flower gardens seasonally.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma: 06/2005
L.C Bird High School - Richmond, VA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dunkin' Donuts
  • McDonald's
  • Cooperative Extension

School Attended

  • L.C Bird High School

Job Titles Held:

  • Store Manager
  • Cashier
  • Crew Member
  • Greenhouse Attendant

Degrees

  • High School Diploma : 06/2005

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