Proficient manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Skills
Relationship building and management
Team leadership and coaching
Training and Development
Store Management
Goals and Performance
Customer Relations
Team Building
Inventory Restocking
Interactive Communication Skills
Menu Memorization
Proficient in Microsoft Office applications
Education
Lemon Bay High SchoolEnglewood, FLExpected in 05/2017 – –High School Diploma: - GPA:
Work History
Michael Kors - Store Manager Anchorage, AK, 02/2017 - Current
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates on product knowledge by using LMS training tools.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience to a skilled team of sales associates.
Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Excel.
Approved regular payroll submissions for up to 10 employees within Workday.
Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
Oversaw, trained, and encouraged up to 10 sales associates, promoting culture of efficiency and performance.
Restocked, arranged, and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Marcus Corporation - Crew Member Cedar Falls, IA, 01/2016 - 02/2017
Supported great dining and meal experiences for guests.
Adhered to company safety standards.
Worked well with teammates and accepted coaching from management team.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted other team members to achieve goals.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment, and utensils clean and sanitary.
Maintained energy and enthusiasm in fast-paced environment.
Collaborated with team members to complete orders.
Cooked batches of food according to standard recipes.
Checked completed orders for accuracy and bagged meals for easy carrying.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Marcus Corporation - Crew Member Chicago Heights, IL, 01/2015 - 12/2015
Supported great dining and meal experiences for guests.
Worked well with teammates and accepted coaching from management team.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted other team members to achieve goals.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment, and utensils clean and sanitary.
Maintained energy and enthusiasm in fast-paced environment.
Collaborated with team members to complete orders.
Prepared cooking supplies, ingredients, and workstations during opening and closing procedures to maximize efficiency.
Maintained clean, sanitized, and well-organized food preparation zones.
Cooked batches of food according to standard recipes.
Checked completed orders for accuracy and bagged meals for easy carrying.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Increased sales by offering advice on purchases and promoting additional products.
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